Home Claims Scoping Specialist

Job Title: Home Claims Scoping Specialist

Location: Leicester or Bexhill (hybrid) but with excellent flexibility for the right person

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

Introducing our brand new team to Hastings Direct! As one of our new Scoping Specialists/Scope Assessors, you’ll provide technical assurance across Hastings Direct Home Insurance claims by reviewing repair schedules and reports produced by internal teams and external supply chain partners. You’ll also be responsible for ensuring policy terms and conditions are applied correctly, repair scopes are accurate and proportionate, and claim settlements are fair, consistent, and controlled to minimise leakage. As a Scope Assessor, you’ll play a key part in maintaining technical quality, supporting good customer outcomes, and protecting the business from leakage.

Job details – you’ll need to have demonstrable experience in:

• Reviewing repair schedules, reports and associated claim documentation produced by internal claims teams and external supply chain partners and use repair scheduling tools, rates and technical knowledge to challenge estimates and ensure fair and proportionate costs

• Assessing whether repair scopes are technically accurate, complete, and aligned to the Hastings Scoping Philosophy

• Identifying potential leakage, over-scoping, under-scoping, duplication or inaccuracies in repair schedules and settlement calculations

• Providing clear, evidence-based feedback and recommendations to improve technical accuracy and consistency across claims handling

• Supporting assurance activity by highlighting trends, recurring issues and opportunities (for process or supplier improvement) and maintaining accurate records of reviews completed, findings identified and actions recommended

• Contributing to continuous improvement initiatives within Home Claims to strengthen technical standards and control indemnity spend

Essential skills/experience:

• Deep understanding of building pathology, including the ability to identify likely causes of damage and appropriate methods of repair

• Strong working knowledge of home insurance policy terms and conditions, including how cover, exclusions and limits apply to claim outcomes

• Practical experience of using repair scheduling tools and scoping platforms, alongside experience of reviewing repair schedules, estimates, reports and settlement values within a home claims setting

• Outstanding attention to detail – able to identify inconsistencies, omissions and cost inaccuracies

• A customer focused mindset, balanced with strong commercial awareness

The interview process

Our interview process involves the below:

• Recruiter intro/screening call

• 1st stage interview with hiring leader (Surveyor Manager)

• 2nd interview with one of our senior leaders

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: