Impact-Driven Campaigns & Communications Coordinator

Research & Campaigns Communications Coordinator Hertsmere Citizens Advice are now looking to fill a brand new and exciting communications role, within our research and campaigns team, based in Elstree/Bwood To do this, you will… * Identify our achievements and impact from our data, case studies and outcomes, sharing this internally to inform the team and via our funder reports * Support with our communication to partners and internally on social policy issues and campaigns that affect our clients * Provide cover for and support the Social Media Coordinator as needed, including creating updates sharing our key messages * Adapt Citizens Advice news articles for regular columns in local magazines and other media * Contribute and help to deliver the external communications strategy(excluding social media) * Identify and interpret trends in clients’issues and suggest relevant actions, including designing relevant educational copy for social media and publications * Assist with creating external newsletters for stakeholders and clients * Assist with creating quarterly internal R&C newsletters * Contribute to training, internal communications and working well with colleagues * Ensure our R&C activity does not expose CAH to reputational risk * Help deliver the R&C plan * Help prepare quarterly and annual R&C updates What’s in it for you? * make a real difference to people’s lives * learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients and other residents in Hertsmere * have a positive impact on someone else’s experience of volunteering with the local Citizens Advice * meet people and build relationships with new volunteers * have a positive impact in your community and on the broader society And we’ll reimburse expenses too! What do you need to have? * Be friendly and approachable * Be non-judgmental and respect views, values and cultures that are different to your own * The ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service and the values of Citizens Advice Hertsmere * A clear understanding of social policy, how this affects our clients and what we can do to influence policymakers * Contribute to creating a positive working environment in which equality and diversity and dignity at work is upheld and staff and volunteers are empowered and motivated to do their best * Ability to communicate effectively verbally and in writing * Be able to understand complex information and explain it so that others understand it * Ability to analyse and interpret information and produce clear reports * Ability to use IT systems and packages such as MS Office and Adobe Acrobat * Ability to monitor and analyse data and statistics and to check accuracy of calculations * Ability to contribute to a team, including the ability to prioritise own workload * Commitment to undergo training in your role as required * Have the enthusiasm and desire to support and motivate others * Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection * Preferably have experience using Canva and Mailchimp(though training will be provided) * Preferably have experience in creating copy and media for publication(though additional training will be provided) How much time do you need to give? 1-2 full days a week, preferably a Wednesday or Thursday though this can be flexible. Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+and non-binary people. How to apply Visit our website and click‘Apply Now’under Volunteering/Elstree Related to Reading & Writing Coordination Marketing & Communications Campaigning Social media Research Poverty reduction Community & family Getting there We are based behind Allum Hall, which is opposite Elstree & Borehamwood train station We provide free, confidential and impartial advice to help people with the problems they face J-18808-Ljbffr