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Rubicon Recruitment Agency
Customer Service Account ManagerRubicon Recruitment Agency • Edenbridge, Kent, England
Customer Service Account Manager

Customer Service Account Manager

Rubicon Recruitment Agency • Edenbridge, Kent, England
12 days ago
Job type
  • Full-time
Job description

Customer Services Account Manager | Edenbridge - Kent | Up to £35,000

Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.

As a Customer Services Account Manager, you will benefit from:

  • A supportive team environment with clear processes in place
  • The opportunity to work closely across sales, engineering and planning teams
  • Autonomy to manage your own accounts and make decisions within your remit
  • A varied role covering customer service, quotations, order processing and escalations
  • Career progression, including exposure to team leadership responsibilities

As a Customer Services Account Manager, your responsibilities will include:

  • Manage a portfolio of customer accounts, acting as their main point of contact
  • Process enquiries, quotations and purchase orders through the company's ERP system
  • Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
  • Act as an escalation point for the Customer Service team on disputes and complex requests
  • Coordinate resolution of customer complaints and returns with relevant departments
  • Support and occasionally deputise for the Customer Services Manager

As a Customer Services Account Manager, your experience will include:

  • Previous B2B customer service experience, ideally within a manufacturing or electronics environment
  • Confidence using ERP and/or CRM systems
  • Strong Microsoft Office skills, including advanced Excel
  • Ability to read and understand technical drawings and catalogues
  • Previous supervisory or team leader experience would be an advantage
  • Knowledge of ISO9001 or AS9100 standards is beneficial but not essential

If you're looking for a role where you can build genuine relationships with your accounts and be trusted to manage them your way, this could be a great fit. Apply today with an up-to-date CV or call Claire at Rubicon for more information.

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Customer Service Account Manager • Edenbridge, Kent, England

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