Talent.com
Everlast Gyms+
Sales and Retention ManagerEverlast Gyms+ • Liverpool, England, United Kingdom
Sales and Retention Manager

Sales and Retention Manager

Everlast Gyms+ • Liverpool, England, United Kingdom
16 days ago
Job type
  • Full-time
Job description
Job Description

The Role

As Sales & Retention Manager, you'll take ownership of membership growth, member engagement and commercial performance across the club.

Working closely with the General Manager and wider leadership team, you'll develop strategies that improve member acquisition, retention and overall club profitability.

Lead Sales Performance

  • Champion and deliver the FUNDAMENTALS sales process across the club
  • Coach and develop colleagues to maximise sales performance and conversion
  • Drive membership sales through effective lead management and member engagement
  • Monitor performance against KPIs and implement action plans to achieve targets
  • Deliver regular sales updates and performance presentations to the leadership team
  • Drive revenue across memberships, fitness products and secondary spend

Drive Member Retention

  • Create initiatives that improve member engagement and retention
  • Analyse retention trends and member behaviour to identify opportunities for growth
  • Ensure every member receives an outstanding experience throughout their fitness journey
  • Support delivery of member-focused campaigns, events and national initiatives
  • Build a culture that prioritises member satisfaction and loyalty

Grow the Business

  • Develop and execute creative lead-generation activity both inside and outside the club
  • Build relationships with local businesses, community groups and organisations through #WeMoveBusinesses
  • Support local marketing initiatives that drive awareness and membership growth
  • Identify new opportunities to increase club performance and market presence

Lead and Develop Others

  • Deliver coaching, mentoring and constructive feedback to colleagues
  • Promote a positive, high-performance culture within the club
  • Lead by example through exceptional service standards and professionalism
  • Support recruitment, onboarding and development of future talent

Support Club Operations

  • Work closely with the General Manager to support day-to-day operations
  • Assist with Health & Safety, compliance, facilities and maintenance processes
  • Ensure company standards of cleanliness, presentation and service are consistently maintained
  • Support the successful delivery of company initiatives and operational priorities

Qualifications

What We're Looking For

Essential

  • Experience in sales, membership, retail, hospitality or customer-focused leadership roles
  • Proven ability to influence performance and achieve commercial targets
  • Strong leadership and coaching skills
  • Excellent communication and relationship-building abilities
  • Commercial mindset and confidence working with KPIs and performance data
  • Passion for delivering exceptional customer experiences
  • Positive, resilient and solutions-focused approach
  • Flexible to work evenings, weekends and Bank Holidays when required

Desirable

  • Experience within a fitness, leisure or membership-based business
  • Knowledge of lead generation, sales conversion and retention strategies
  • Experience developing business partnerships and community engagement initiatives
  • Understanding of membership sales and customer lifecycle management


Additional Information

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to investing in our people, our clubs and our fitness offering, creating exciting opportunities for ambitious individuals who want to build rewarding careers within a growing brand.

To succeed with us, you'll embody our principles:

Think Without Limits

Challenge convention, identify opportunities and drive continuous improvement.

Own It and Back Yourself

Take responsibility, deliver results and lead with confidence.

Be Relevant

Create meaningful experiences for our members, colleagues and communities.

Create a job alert for this search

Sales and Retention Manager • Liverpool, England, United Kingdom

Similar jobs

Business Development Manager - Recruitment

Acorn by SynergieLiverpool, ENG, GB
Full-time

Business Development ManagerLiverpool | Permanent | Full Time | Hybrid working | Birthday off | You Day | Employee Assistance Programme (EAP)IntroductionAcorn by Synergie is looking for a results-d... Show more

 • Promoted

Showroom Sales Manager

City PlumbingPrenton, ENG, GB
Full-time

ShowOffYourShowroom Come and join us as a results-driven Showroom Sales Manager.As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team.At The Bath... Show more

 • Promoted

Territory Sales Manager - Liverpool

(SLS) Scientific Laboratory Supplies Ltd.Liverpool, England, GB
Permanent

Are you a passionate, high performing.Do you have the ability to communicate at all levels and want to be part of a growing team to make a real impact?.Then Scientific Laboratory Supplies (SLS) is ... Show more

 • Promoted

SaaS Customer Success Manager - Growth & Adoption

Inspiring Leadership FoundationLiverpool, England, GB
Full-time

A technology company in Liverpool seeks a Customer Success Manager to enhance customer engagement and optimize the use of their SaaS platforms.Responsibilities include managing client portfolios, s... Show more

 • Promoted

Sales Development Manager

PayByPhoneLiverpool, England, GB
Full-time +1

At PayByPhone, our strength is our people.Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler.We believe in... Show more

 • Promoted

Area Sales Manager - Northern England

PowaKaddy International LtdLiverpool, England, GB
Full-time

As the pioneer of the electric golf trolley and with an unrivalled passion for the game of golf, we embody the best in design, performance and game improvement and continue to set the standard for ... Show more

 • Promoted

Biogas Sales Manager - £50,000 - £60,000 A Year

Astute PeopleEllesmere Port, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Manage client relationships and lead sales of biogas equipment.Provide technical advice and drive regional growth. Show more

 • Promoted

Lend & Mend Manager

Groundwork North Wales GroupWrexham, Wales, GB
Full-time

Lend & Mend is a community-focused service where local residents can borrow items for a minimal cost and access a repair space to fix household goods for free, as well as take part in workshops.Thi... Show more

 • Promoted

Business Development Manager Sales - £30,000 A Year

Elite Mobile / Galaxy ConnectBroughton, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Business Development Manager Field Sales (E-Cigarette Division).Are you a driven, self-motivated sales professional looking for your next big opportunity?.UKs largest Pay As You Go SIM card company... Show more

 • Promoted

Specification Sales Manager Ventilation Products

Mitchell MaguireLiverpool, ENG, GB
Full-time

Specification Sales Manager Ventilation Products.Job Title: Specification Sales Manager Ventilation Products.Industry Sector: Specification Sales Manager, Specifiers, Technical Sales Manager, Area ... Show more

 • Promoted

Sales and Lettings Negotiator

italentBroughton, United Kingdom
Full-time

We started back in 2009 with a small crew and a big dream: to bring the best of UK estate agency standards to the fast-moving Dubai property market.Fast forward to today - were now 250+ strong, wit... Show more

 • Promoted

Regional Sales Manager (Ic) - £80,000 - £100,000 A Year - Remote

Fleet Safety TechEllesmere Port, United Kingdom Of Great Britain And Northern Ireland, UK
Remote
Full-time

Seeking an enterprise sales manager for a UK-based remote role to drive new business in the fleet safety technology sector across the UK and EMEA, closing high-value deals. Show more

 • Promoted

Call Centre Sales Manager

Credico Marketing UK LtdCH1 4QR, ENG, GB
Full-time

Sales Team Manager (Contact Centre).Salary: £30,000 + OTE Bonus of £13,500£15,000 per year.Money Expert is an independent comparison business looking for an experienced Sales Team... Show more

 • Promoted

Regional Manager

MatalanLiverpool, ENG, GB
Full-time

Role Purpose We're looking for an experienced and inspiring Regional Manager to lead our Scotland region.As a Regional Manager at Matalan, you will be responsible for leading multiple stores ac... Show more

 • Promoted

Sales Account Manager - Ingredients - £50,000 - £75,000 A Year - Remote

1485 LtdChester, United Kingdom Of Great Britain And Northern Ireland, UK
Remote
Full-time

Sales Account Manager - Ingredients.Want to be part of a best-in-class organisation?.Want to join a company that has great market insight, category dominance, and supplier reach?.Want freedom to sh... Show more

 • Promoted

Field Sales Representative

Virgin Media O2Wrexham, Wales, GB
Full-time

About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real ... Show more

 • Promoted

Sales Manager - South - £50,000 - £58,000 A Year

CHARTABlacon, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Sales Manager to manage distributors, grow sales, and transition to National Account Manager within 1-2 years. Show more

 • Promoted

Sales And Marketing Manager - £17,500 A Year - Part Time

VALOR HOSPITALITY EUROPE LTDSpeke, United Kingdom Of Great Britain And Northern Ireland, UK
Part-time

Seeking a results-driven Sales and Marketing Manager to drive revenue by selling hotel services in local and national markets, working 20 hours per week over 3-4 days. Show more

 • Promoted

B2B Mobility Sales Leader (Hybrid)

PayByPhoneLiverpool, England, GB
Full-time

PayByPhone, a fast-growing mobility tech company, seeks a Sales Development Manager in Hatfield or Liverpool (Hybrid).You will own the end-to-end sales cycle, drive new business revenue, and manage... Show more

 • Promoted

Store Manager: Growth, Service & Leadership

waterdrop®Ellesmere Port, England, GB
Full-time

Waterdrop is seeking a Store Team Leader in Ellesmere Port to drive exceptional in-store performance.You will lead a retail team, manage budgets, optimise stock and merchandising, and ensure custom... Show more