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About the Role
As a Senior Project/Engagement Manager within our delivery team, you will learn and apply the Workday methodology to successfully lead project teams deploying Workday's enterprise cloud applications across Finance, HR, and Planning — powered by AI that is built into the platform to help customers work smarter and make better decisions. You will guide customers through our deployment lifecycle, from project start-up through go-live, resolving challenges creatively by partnering with Workday delivery leadership, consultants, and resource management teams.
You will be responsible for projects across all types of industries, from medium-size deployments to very large and sophisticated global deployments. Your role is to deliver the expected value to our customers on time and on budget, with an outstanding customer experience every step of the way.
In this role, you will be responsible for:
Guiding customers to success in a dynamic environment, helping them achieve the business transformation they are looking for
Leading projects across a wide range of industries, with a focus on large and complex global deployments
Delivering expected value to customers on time and on budget, ensuring the best possible experience from project start-up through go-live
Promoting a culture of innovation and continuous improvement, including using AI tools and emerging technologies to increase delivery efficiency and streamline project work
Empowering project teams and focusing them on deployment objectives, fostering collaboration and accountability
Acting as a trusted advisor to customers, enabling them to meet their project goals through successful Workday deployment
Helping customers adopt Workday AI in their tenants by positioning how Workday AI is embedded across Finance, HR, and Planning to support better decisions and experiences
Reporting to the Delivery Directors of the EMEA Professional Services, with travel up to 25% across the EMEA regio
About You
Basic Qualifications
7+ years of experience in engagement management, project management, or professional services delivery within a SaaS, ERP, HCM, Financials or enterprise software environment
Experience leading complex software implementation projects across multiple industries, including global or multi-country deployments
Bring a balance of business and technical experience with ability to create deployment plans that suits customer industry and transformation programme.
Other Qualifications
Experienced in project management, with the ability to plan, coordinate, and deliver complex deployment projects on time and within budget, including defining project scope, managing resources and finances, tracking progress, identifying and mitigating risks, and ensuring quality outcomes across all phases of the project lifecycle
Experienced in software implementations, with the ability to assess customer requirements, develop implementation plans, coordinate resources, and navigate unexpected challenges, keeping all parties aligned and informed from planning through post-go-live support
Skilled in relationship management, with experience building rapport and trust with key customer contacts and internal partners, proactively seeking feedback, anticipating needs, navigating disagreements constructively, and fostering collaborative and mutually beneficial relationships
Skilled in leadership, with the ability to establish a clear vision, motivate and empower project teams, adapt your approach to different team members, delegate effectively, and foster a collaborative environment built on trust and mutual respect
Excellent communication skills, both verbal and written, with the ability to tailor complex information to diverse audiences at all levels, present with confidence and clarity in high-profile settings, and actively listen to and address questions or concerns to build trust and credibility
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
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