Director, AI Product — Lead ML/Chat for Personal Finance

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

The Role

You’ll be a key member of our Machine Learning and Chat pillar, responsible for Cleo’s ability to have meaningful and delightful conversations with our users. This product area will be central to our vision of empowering people to make smarter financial decisions. You will:

• Own the vision and long term strategy for our ML/Chat Product pillar
• Lead three critical Machine Learning Product teams focusing on the following but not limited to Platform Development, Coach/Insights Generation, Experience & Onboarding, and the future capabilities of this product area
• Hire, build, develop, and lead a high performing product management team.
• Lead and mentor a talented team of Lead Product Managers, fostering their career growth and strategic leadership skills.
• Work closely with your partners in product, engineering, design, user research, and data to ensure Cleo is delivering to business and users' needs.
• Consistently deliver impactful initiatives that deliver customer value and business results.

We are looking for someone who has:

• Creativity in solving complex problems and a vision for the future of AI in personal finance.
• Experience in managing product managers and a history of building new products (0→1) as well as a track record of shipping continuous product improvements, ideally for a consumer-facing mobile app.
• Energy and drive to ensure that your product is successful and has an impact. People would describe you as a force of nature who cares about their team.
• Previous experience related to leading multiple product teams in the context of using machine learning (ML) and generative AI to solve customer problems.

Why Should I Apply?

• We have a clear Product Manager career growth framework so you’ll understand from day 1 how to develop your career and improve your skills at Cleo.
• You’ll be joining an open and collaborative team where you’ll be heard and get to make a difference.
• You’ll have the opportunity to help shape our product practices and culture.

How Long Will the Process Take?

We aim to move as fast as possible. Usually, 2-3 weeks is enough time for us all to get to know each other.

What Do You Get for All Your Hard Work?

A competitive compensation package (base + equity). This role is PM5 level. You can view our public progression framework and salary bandings here

https://cleo-ai.progressionapp.com/teams/product-pi6vvgfyemvv

Other benefits include:

• Generous pay increases for high-performers and high-growth team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
• 6% employer-matched pension in the UK
• Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• Access to Learnerbly, Reforge, and other L&D portals
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!

UK App access: The Cleo app is no longer downloadable in the UK. If you’re an existing user, you’ll still have access to the app. But some features won’t be available. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.

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