The Service Excellence Analyst is a key member of our customer service team. This role is responsible for supporting the Service Excellence Manager in monitoring operational performance across the Customer Service function in real time, ensuring resources are deployed effectively to meet customer demand and service level targets.
You will act as the link between operational teams and Workforce Planning, providing live insight, identifying emerging risks, and recommending immediate actions to maintain service performance, productivity and customer experience.
What We’re Looking For
The role will include:
Real-Time Monitoring
Resource Management
Performance Analysis
Stakeholder Support
Knowledge, Skills and Experience
What We Offer
Foresters Financial is committed to fostering an inclusive workplace where everyone is treated with dignity and respect. The role holder is expected to support these principles in their day-to-day work and interactions.
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Service Excellence Analyst • Bromley, UK
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