Job Description
Senior Application Support Officer
Learn more about the general tasks related to this opportunity below, as well as required skills.
Job Ref: Bristol 5300634
Pay Rate: £310.36 per day PAYE
Hours per week: 37 Monday Friday, 9:00-17:00
This opening assignment is for 6 months
Predominately remote basis but there may be occasions in person office sessions are required
Bristol BS1 5TR
Summary of what the candidate must have to apply:
Strong knowledge of NEC Housing modules and configuration.
Experience creating and amending communications and alerts.
Experience using Task Manager and CRM functions.
The ability to investigate and resolve application issues.
Experience supporting system changes, upgrades and service improvements.
Good stakeholder and supplier management skills.
SQL knowledge, ideally with experience writing or amending queries.
The role: We are looking for an experienced Senior Application Support Officer to lead the day-to-day delivery of application support services for Bristol City Council. You'll manage a team of Application Support Officers, ensuring business-critical systems remain available, secure and continually improved.
You'll play a key role in supporting NEC Housing applications, coordinating system upgrades, resolving incidents, implementing changes and working closely with internal stakeholders and external suppliers to deliver an excellent support service.
Key accountabilities:
Lead and supervise a team of up to 10 Application Support Officers.
Manage the day-to-day delivery of application support services.
Oversee incidents, service requests and problem resolution.
Coordinate system upgrades, maintenance and application releases.
Configure and support NEC Housing applications.
Drive service improvements and implement best practice.
Build effective relationships with suppliers and business stakeholders.
Monitor application performance and recommend improvements.
Ensure high standards of data quality, security and GDPR compliance.
Produce and analyse management information to support decision making.
Escalate technical issues where appropriate.
Support out-of-hours upgrades and technical activities when required.
Requirements/key criteria:
Essential:
Extensive experience supporting NEC Housing applications.
Experience delivering application support within a large organisation.
Strong knowledge of NEC Housing modules and system configuration.
Experience implementing application changes and continuous improvement.
Ability to create and amend communications, alerts, Task Manager workflows and CRM functions.
Experience managing incidents, requests and system upgrades.
Strong stakeholder and supplier management skills.
Experience leading or supervising technical support teams.
Excellent problem-solving and analytical skills.
Strong customer service and communication skills.
Desirable:
SQL knowledge with the ability to write or amend queries.
Experience working within local government.
Knowledge of ITIL principles and service management.
Experience supporting business-critical enterprise applications.
How to Apply
Senior Application Support Officer • Casnewydd, Gwent, United Kingdom
DB Cargo UK is on an ambitious journey to become Europe's leading rail logistics provider with a long-term plan to shift traffic from roads, protect our climate and grow the economy.We have an ... Show more
Residential Childcare Support Worker (Sessional/Casual).Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.Sleep-in allowance of £46 per... Show more
Privacy Risk & Compliance Officer.Salary- Dependant on experience .Privacy Risk & Compliance Officer.The Privacy Risk & Compliance Officer, formerly known as PRCO, is responsible for the overall ad... Show more
Health & Safety Officer Placement Programme no experience needed.From £25,000 to £45,000 per annum.Trainee Health & Safety Officer £25,000£45,000 Job Programme.This ... Show more
Gwent, South Wales and Dyfed Powys Fleet Services departments have commenced the transition from its legacy Tranman fleet management system to a new Civica Cloud based Fleet management system futur... Show more
North Somerset Council is committed to providing high-quality services to our community.We are committed to creating a fair, green, and more inclusive environment for all our residents.Join us and ... Show more
Senior Governance Officer – GEDU Global Education.Join to apply for the Senior Governance Officer role at GEDU Global Education.To manage the professional delivery of corporate governance across GE... Show more
Edwards Vacuum is seeking an experienced technical support specialist for Thermal Management Solutions (TMS) to aid customer applications, service teams, and field engineers.You will serve as the t... Show more
Senior Controls Engineer Location: Clevedon, North Somerset Salary: Up to £53,000 per annum + Bonus Job Type: Full-time, Permanent Working Pattern: On-site Benefits & PackagePackage inclu... Show more
Salary: £23,247 rising to £23,734 per year.Do you have a passion for helping learners with additional needs unlock their potential? Are you driven by the opportunity to break down barri... Show more
Part-time 21 hours per weekNewport, Sandown, Shanklin, RydeThe roleWe are looking for a Support Worker to join our Single Homeless Pathways team here at Southern Housing!In this role, you will work... Show more
Application SpecialistApplyremote type: Onsitelocations: Cwmbran, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR102167**PRINCIPLE RESPONSIBILITIES:*** Provides front-... Show more
Covering Abergavenny, Abertillery & Blackwood.Monday to Friday, 9:00am 4:30pm.Help Shape Brighter Futures for Young People:.We have an amazing opportunity for a Youth Engagement speacialist.Are... Show more
The purpose of the Delivery Integration Team is to ensure that the schedule of planned work 16 weeks prior to implementation is credible and deliverable.This entails resolving sequences in the sche... Show more
If you have exceptional communication and customer care skills you will excel in our business.We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journe... Show more
A flexible opportunity that works around you whether you're looking for Full or Part-Time.Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings.As an Installer you ... Show more
Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Ca... Show more
Senior Application Support Officer.Hours per week: 37 Monday Friday, 9:00-17:00.This opening assignment is for 6 months.Predominately remote basis but there may be occasions in person office sessio... Show more
PART TIME HOURS AVAILABLE, 3 OR 4 DAYS A WEEK, full time during Training.Approval Bonus + 10% ongoing bonus once approved.Are you a qualified healthcare professional looking for a new challenge? Jo... Show more
CLF Grade D) based on 37 hours per week, all year round.October 2026 – or earlier pending completion of pre employment checks.We are looking for a committed, compassionate Pastoral Support Officer ... Show more
