Job Description
Role: ServiceManager
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Location: Trenchard Lines (On-site)
Salary:up to £45,000 depending on experience
Job Type: Permanent | Full Time
We are looking for an experienced Service Manager to lead the delivery of reactive and planned maintenance services across a large, complex estate. This is an excellent opportunity for an experienced Hard FM professional to take ownership of service delivery, contractor performance, compliance and customer satisfaction within a fast-paced operational environment.
Reporting to the Built Estate Manager, you will be responsible for ensuring maintenance activities are delivered safely, efficiently and to the highest standards, while achieving key performance targets and maintaining full statutory compliance.
As Service Manager, you'll oversee the day-to-day delivery of reactive maintenance, planned preventative maintenance (PPM) and minor project works. You'll lead maintenance teams and specialist contractors, ensuring all works are completed safely, on time and in accordance with contractual and legislative requirements.
Your responsibilities will include:
Ensuring KPIs, service levels and First Time Fix targets are consistently achieved.
Carrying out maintenance assurance inspections and reviewing inspection reports.
Raising remedial works and Statements of Need where required.
Providing technical support and advice to stakeholders and site management.
Working closely with Authorised Persons to ensure compliance with JSP 375 and statutory regulations.
Managing F-Gas, waste and environmental compliance across the estate.
Identifying opportunities to improve energy efficiency and reduce operating costs.
Acting as the primary point of contact for maintenance issues, ensuring customer concerns are resolved quickly and professionally.
Producing reports, monitoring performance and driving continuous service improvement.
About You
You'll be an experienced Maintenance or Facilities Manager with a strong background in Hard FM, building maintenance or engineering services. You'll be comfortable managing multiple workstreams, leading teams and contractors, and ensuring high standards of compliance and customer service.
You'll ideally have:
A strong understanding of KPI management and service delivery.
Excellent leadership and people management skills.
Experience managing high-volume maintenance operations.
Good knowledge of Health & Safety legislation and compliance requirements.
IOSH qualification or equivalent (desirable).
Mechanical or Electrical engineering qualifications (advantageous but not essential).
Strong organisational, communication and problem-solving skills.
Full UK Driving Licence. xwwtmva
Ability to obtain SC Security Clearance.
What's on Offer
25 days annual leave
Employer pension contribution
Private medical cover
Life assurance
Ongoing training and career development
Opportunity to work on a prestigious, secure estate with genuine long-term career prospects
If you're an experienced maintenance professional who enjoys leading teams, driving performance and delivering exceptional service, we'd love to hear from you.
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