Customer Service Advisor
Location: Reading (Hybrid)
Salary: £30,000 per annum
Hours: Monday to Friday, 40 hours per week
The Role
We are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team. As a Customer Service Advisor, you will be the first point of contact for customers enquiring about start-up loans and business support.
Managing a pipeline of over 300 customer enquiries, the Customer Service Advisor will guide applicants through the start-up loan process, explain eligibility and funding options, and ensure all required documentation is completed. You will provide an exceptional customer experience from initial enquiry through to application while maintaining accurate CRM records and building strong relationships with customers.
Working closely with internal teams and banking partners, the Customer Service Advisor will also promote additional services, including training programmes, mentoring and networking events, helping customers access the support best suited to their needs.
Key Responsibilities
About You
If you are interested apply directly or call 01189598078
Customer Service Advisor • Reading, South East, UK
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