Individual Giving Assistant

Description

We are currently looking for a Individual Giving Assistant to join our Development team on a full time permanent contract.

The Individual Giving Assistant is responsible for managing the operational and reporting elements of our individual giving activities which include: online donations, legacies, our Name a Seat scheme, one-off donations from audiences and on-site visitor donations.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.


Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Key Responsibilities

• Follow donor administrative processes such as handling renewals of regular donations, recording contributions and Gift Aid administration.
• Identify opportunities to improve and automate processes where possible to increase efficiency.
• Respond to supporter enquiries by phone and email, ensuring all queries are handled efficiently and personably, often acting as first point of contact.
• Deliver effective donor stewardship, including drafting regular email communications which demonstrate the impact of donations, thanking donors in a timely way and planning a varied supporter events programme in order to build strong relationships and increase retention rates.
• Utilise the CRM to produce regular reports on KPIs and financial performance. With support from colleagues in finance, develop financial modelling which informs budgets and forecasts.
• Maintain accurate supporter data and adhere to GDPR, PECR, and fundraising best practices.

Skills & Experience

• Strong problem solving skills, with a proven ability to improve administrative and stewardship processes, as well as developing new ones.
• Excellent interpersonal skills and confidence in communicating with donors in writing, in person and over the phone.
• Experienced in email marketing, with the ability to compellingly communicate to donors the impact of their support.
• Experience in using a CRM and ability to analyse audience data and behaviour.
• Proficiency in producing financial and analytical reports and measuring KPIs.

Benefits

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Hybrid working model (3 days office working, 2 days from home)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga

We’re the UK’s largest centre for the arts, and a charity that is proud to bring millions of people together on London’s South Bank. Our mission is to make a difference to the lives of artists, audiences and communities through the variety of our programming and spaces. We look after an 11-acre site, which includes the Royal Festival Hall, the Queen Elizabeth Hall, the Purcell Room, and the Hayward Gallery.

If this role appeals to you, and you want to work with us to make the Southbank Centre the world’s most exciting centre for the arts, we would love to hear from you. We know that experience can look different for everyone, and encourage you to share your relevant skills with us whether they are from within the Arts or gained in other sectors.