Job Description
About the role
Please make sure you read the following details carefully before making any applications.
In this role,youllbe the voice of BT for our small and medium business customers buildinggenuine connections and providing solutions that make a real difference to their success. Every conversationmatters; whetheryoureresponding to an inbound enquiry or reaching out as part of an outbound campaign,youlltake the time to understand each customers needs and challenges before recommending the right BT or EE Business products for them.
Youllcombine your natural communication skills with yourexistingsales experience to spot opportunities, tailor solutions, and deliver results that meet andoften exceedyour targets.Above all, youllensure every interaction is a positive one, creating a customer experience that reflects BTs reputation for trust,expertiseand innovation.
Youll deliver defined revenue, product volume and quality targets through the acquisition, up-sell andretention of UK SME customers. Sales opportunities areinitiatedby either an inbound blend oroutbound callas part of a specific campaign andin accordance withbusiness requirements. You will answer and respond to customer enquiries efficiently,effectivelyand appropriatelyin accordance withdefined processes and procedures.
TheEE Retention Advisorplays a key role inretainingand growing our small and medium business customers.
The role is a blend of inbound calls and/or outbound-focused, engaging existing customers to protect contracts, reduce churn, andidentifygrowth opportunities. The outbound team may also provideinbound support during peak demand, ensuring customers receivetimely,high-qualityservice.
This role requires strong customer conversations, commercial judgement, and flexibility to support business needs.
By delivering compliant,value-ledconversations and supporting key customer programmes, the role plays a direct part in strengtheninglong-termcustomer relationships while supporting wider transformation and efficiency goals.
What you will be doing
What you'll need to succeed
Essential Skills
Desirable Skills
Benefits
Tailored benefits make a real difference. Thats why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. xwwtmva Your core benefits include:
You can select additional benefits, including healthcare, dental, gym memberships and more when youre ready.
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