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Deputy Pensions Administration ManagerResourcing Group • Casnewydd, Gwent, United Kingdom
Deputy Pensions Administration Manager

Deputy Pensions Administration Manager

Resourcing Group • Casnewydd, Gwent, United Kingdom
14 days ago
Job type
  • Full-time
Job description

Job Description

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service



Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

As Deputy Administration Manager your role will involve:



  • Oversee annual and ad-hoc projects for defined benefit (DB) schemes


Monitor and ensure timely completion of projects in line with legislative and client requirements


Review and quality-check the work of less experienced administrators


Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved


Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups


Ensure accurate use of the time recording system for chargeable and non-chargeable activities


Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors


Prepare, check, and issue administration bills


Update change control logs, schedules, and internal spreadsheets


Oversee breaches, errors, and complaints logs, ensuring prompt action and review


Deputise at Administration Manager meetings when required


Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress



The person:



  • Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting


Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)


Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment


Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)


Strong people management skills, with the ability to motivate and support staff


Demonstrable numerical aptitude through work or academic achievements xwwtmva



Qualifications



  • Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent


Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)



Benefits:



  • Competitive salary and annual discretionary bonus


25 days' holiday (with buy/sell flexibility)


Generous pension matching scheme


Healthcare plan, life assurance, and employee discounts.


Flexible benefits scheme and employee assistance program


Digital GP service and paid volunteering days


Referral bonuses for introducing suitable candidates




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Deputy Pensions Administration Manager • Casnewydd, Gwent, United Kingdom

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