Parts Advisor

Job Description

Job description

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Parts Advisor - JLR Guildford
Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you

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• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge

Save money every day with our exclusive retail discounts

Drive a great deal with discounts on new and used cars, plus servicing offers

Plan for the years ahead with our company pension scheme

Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter

Commute for less with our cycle-to-work scheme

Prioritise your wellbeing with dedicated support for you and your family

24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily

Make a difference with a paid day to volunteer in your community

Invest in your future with our company share purchase plan

Earn financial rewards when you refer a friend to join the team

Keep learning and growing with our training and development opportunities for everyone.

Life assurance with the option to increase cover

We're open to flexible working options - just ask

What you'll do day to day

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• Provide guidance to customers on the availability of parts, ensuring timely and accurate information

Operate in a fast-paced call centre environment, handling high volumes of inbound and outbound calls

Engage in tele sales activities, proactively reaching out to trade customers to promote parts, offers, and services

Demonstrate strong communication and sales skills to convert enquiries into orders and build lasting customer relationships

Receive, log, and accurately allocate parts and consumables from suppliers

Deliver outstanding customer service to both external and internal customers

Offer knowledgeable recommendations on suitable parts to meet customer requirements

Maintain accurate customer records on our systems

Effectively communicate relevant promotions, offers, and product information to customers

Ensure full familiarity with all procedures and processes within the parts department

Build and maintain strong working relationships with the manufacturer and suppliers

Helpful skills and qualifications
Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

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• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment

Capable of maintaining a methodical and logical approach, particularly during busy periods

Excellent communication and customer service skills

Exceptional time management skills and the ability to thrive under pressure

Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook

Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. xwwtmva
Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.