Practice Manager, TIS, Charles River Development VP

What we are looking for

Practice Managers have two overall responsibilities. They serve as managers of a speciality consulting team, or Practice. They also contribute to individual projects while serving as senior subject-matter experts. As a manager, Practice Managers lead teams of consultants who are subject-matter experts in the implementation of the Charles River Investment Management Solution (CR IMS).

• Hiring and staff development of team members as well as all administrative responsibilities including objectives, reviews, promotion recommendations and time & expense approval.
• Utilisation of their team in order to deliver successful projects while meeting financial goals.
• Development of the ‘Best Practices’ which govern CRIMS implementations in their speciality area.
• Define and maintain implementation approach and delivery documentation; provide leadership for ADP Practise members; liaise with counterparts in NA and APAC to ensure consistent global approach and standards

Their contributions as expert-level project resources include defining client requirements, configuring and tuning the solution to the client’s business and technical needs, training clients, testing workflows and resolving issues before taking the client “live”. Practice Managers should also have advanced consulting skills. This includes the ability to build effective working relationships, manage difficult situations and influence key decision-makers. They should also be able to evaluate these skills in their team members and provide feedback.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

• Manage staffing to optimise utilisation of your team. Use project assignments to expand your team's skillset. Provide career path guidance. Partner with the recruiting team to hire talent at junior and senior experience-levels. Set objectives and evaluate team members. Make promotion recommendations.
• Lead efforts to develop implementation Best Practices in your team. Promote your team's effective use of Best Practices in their projects. Manage your team's relationship with Product Management. Optimise Product's involvement in projects so that they are providing necessary implementation guidance and receiving useful feedback from the field.
• Provide a support network for your team to leverage during their project work. This is critical to project success as well as staff retention efforts.
• Ensure your team is supporting the staffing process, time & expense process, technology adoption and other organisational initiatives.
• Lead the development of domain expertise in your team. Build awareness within your team of the emerging business & technical drivers which are impacting our customers. Help to create or drive forums to share expertise throughout CRD.
• Serve as subject-matter expert within CRIMS implementation and upgrade projects. Analyse and evaluate requirements while providing product expertise and guidance throughout the project. Ensure the solution meets the client’s business needs and that the client is prepared to assume ownership and operate the solution after go-live.
• Analyse and evaluate client requirements in order to help Charles River respond to sales opportunities. Contribute to sales presentations and proof-of-concept projects to demonstrate the potential of CRIMS to satisfy specific client needs.
• Educate clients on the functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
• Monitor and evaluate client requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of client-specific implementation projects or in response to trends in the marketplace.
• Contribute to software quality by clearly communicating defects to Technical Support and Product Management.

What we value

• Experience managing investment professionals. Experience managing consulting teams is preferred.
• Experience supporting or implementing investment management solutions within a bank, hedge fund, asset manager or wealth management firm. Experience with order management and compliance solutions is especially valuable.
• Knowledge of all asset classes including equity, fixed income, and derivatives.
• A strong record of client service. Practice Managers must understand client needs and build effective relationships. Must have the ability to work within a team environment and be focused on providing high-quality service to our clients.
• Team player who shares knowledge and experience openly. Mentor less-experienced colleagues while leveraging the expertise of more-experienced colleagues.
• Strong verbal and written communication skills including the ability to convey plans, issues and risks to clients and team members in a clear and concise manner.
• Strong problem-solving skills. Analytical thinker who can decompose complex issues into components and perform root cause analysis.
• Strong time management skills including the ability to manage multiple projects in parallel.

Education & Preferred Qualifications

• Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.
• 8+ years of experience

Additional Requirements

• The ability to travel to client sites throughout Europe, the Middle East, and Africa as well as the ability to work effectively when remote from clients. Travel of 30-50% is typical but may exceed that at any given year.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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