Job Description
Role: Technology Alignment ManagerLocation: Remote (UK-based)Salary: £46,000AboutWe are partnered with a fast-growing MSP who have an exciting opportunity for someone to join and make tangible changes to the organisation.We are looking for a Technology Alignment Manager to implement a singular tech standard for a group of MSPs ensuring seamless and highly optimised organisational performance throughout the group.The OpportunityThis is a rare build role.
If you think you are the right match for the following opportunity, apply after reading the complete description.
We don't yet have a single technology standard that every client runs on.
Around 60% of clients are on non-standard setups that create avoidable support tickets and slow everything down.There's no group-wide technology audit, no shared standard build, and no regular technology roadmap for clients.
You'll create them.
You'll be building the alignment approach that every future client and acquisition will follow.What You'll DoFirst 3 months
- establishAudit client technology setups and record what each one is runningWork with senior leadership to define our standard build
- the tools and settings every client should be onRun root cause analysis on ticket volumes to find the setups driving the most work, and choose the right product stackSet up clear, shared documentation of client environments3 to 9 months
- scaleMove clients onto the standard build, starting with those causing the most ticketsHelp model the cost and pricing of chosen products with commercial colleaguesBuild technology roadmaps for key clients and lead technology reviews focused on reducing risk and costChampion automation
- updates, new-user setup, monitoring
- to give engineers time backOngoingKeep client environments aligned to the standard as things changeAlign each newly acquired client base to the group standardContribute to sales and marketing materials explaining the standard build and its benefitsTrack and report the tickets and engineer hours saved through alignmentSpot upgrade and improvement opportunities that genuinely help clientsWhat We're Looking ForEssentialSolid hands-on IT background in an IT managed service provider or internal IT teamGood working knowledge of Microsoft 365, networking and common business IT setupsExperience standardising or improving IT environments, not just fixing faultsAble to explain technology choices clearly to non-technical business ownersComfortable auditing and documenting IT environments in detailExperience with RMM tooling from the Kaseya stackOrganised and methodical, with an eye for the change that removes future problemsWilling to travel to client and group sites when needed
- this is a remote-first roleStrongly desirableExperience building client technology roadmaps or acting as a technical account contactFamiliarity with IT documentation and technology-alignment toolingExposure to automating routine IT work (updates, provisioning, monitoring)Experience with a PSA/ticketing system such as HaloPSAUnderstanding of common security standards for small and medium businessesComfortable contributing to product cost and pricing discussionsExperience in a business growing through acquisitionWhy This RoleBuild the standard
- You define the technology standard that every client and acquisition moves onto.Technical and strategic
- Part hands-on alignment, part roadmap.
You shape what good looks like. xwwtmva Measurable impact
- Fewer tickets, safer setups, and time given back to engineers, all traceable to you.Room to grow
- As the client base grows, the alignment function you build grows with it.Sound like the ideal next role for you?If so, apply now with an up-to-date CV to be considered.
Technology Alignment Manager • Manchester, Greater Manchester, United Kingdom
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