Job Description
We're looking for an Oracle EBS Service Delivery Manager to support UK public sector clients . You'll need to guide & supporting projects ensure that the Programs are happening as per agreed timelines & deployment plans. As a senior delivery leader accountable for end-to-end NHS AMS operations covering Application Support, Design & Development, Customizations, In-Flight Projects, Testing, Release Management and Continuous Service Improvement. The role owns service quality, SLA/KPI performance, major incident governance, stakeholder communication, operational readiness and smooth transition of change/project deliverables into BAU support. Your role Responsible for managing end-to-end Oracle EBS AMS delivery, including support, enhancements, and releases, ensuring SLA adherence, governance, and stakeholder satisfaction. Responsibilities: Own AMS delivery across application support, design, development, customization, testing and release functions. Ensure SLA/KPI adherence, service reporting, incident/problem/change governance and continuous service improvement. Lead P1/P2 situations, escalation management, service restoration, RCA and preventive action tracking. Govern development/customization backlog, solution design reviews, estimates, build quality and deployment readiness. Manage in-flight projects, milestones, risks, dependencies, resource allocation and BAU transition readiness. Own SIT, UAT, regression, payroll-critical validation, defect governance and production release sign-off. Conduct weekly/monthly/quarterly governance with NHS stakeholders, suppliers and internal leadership. Maintain KT, SOPs, runbooks, support acceptance criteria and operational handover artefacts. Required: 15+ years IT delivery / service management experience, including large AMS engagements. Strong ITIL service management and major incident governance experience. Experience managing application support, development, testing, release and project delivery teams. Good understanding of NHS ESR / Oracle HCM Cloud / Oracle EBS HRMS & Payroll support landscape. Ability to lead multi-vendor, onsite-offshore and cross-functional delivery teams. Strong stakeholder management, executive reporting, risk governance and customer relationship skills. Preferred: ITIL v4, Prince2/PMP, Agile/Scrum and Oracle HCM exposure/certification. Preferred Should be an excellent planner when it comes to perform Program planning and other delivery planning. Should have excellent problem-solving skills Should have at least 15 years of experience & should have managed large scale projects as Program manager. Experience with Lean / Agile development methodologies & ITIL Methodologies. Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: High analytical skills High customer orientation High quality awareness Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK • London, United Kingdom
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