Head of Corporate Shared Services Technology, MD (C16)

Citi is a world‑leading global bank. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting‑edge ideas, best‑in‑class products and solutions, and unparalleled access to capital and liquidity.

Overview of the organization

The Chief Operating Office (COO) Technology organization defines and executes technology strategy, roadmap, and GenAI adoption across Core Operations, Corporate Shared Services, Controls, and enterprise GenAI initiatives. It sits within the CIO organization, reporting to the CIO and COO. The organization ensures strategic alignment of solutions across a diverse portfolio of cross‑business and functional capabilities such as KYC, Fraud, Cash Management, Reconciliations, and Regulatory Reporting. It also drives modernization of enterprise applications and process reengineering through shared services, comprehensive data architecture, automation, and adoption of generative AI solutions.

Corporate Shared Services

The Corporate Shared Services is a newly established capability within the COO organization, reporting directly to the COO of the firm. It is responsible for all non‑client‑facing operations, including Cash Services (Payroll & Supplier Strategy, Cash Management, Bank Network Management, Payment Controls & Processing Risk and Client Asset Oversight), Balance sheet substantiation and Reconciliation, Non‑Financial obligations, Regulatory Reporting, and International Operations.

Job Purpose

The Head of Corporate Shared Services Technology will be a key leader in the COO technology organization and across the broader CIO organization. They will design, develop, and execute the overall architecture vision and strategy for cross‑business operations functions, including cash management, payments control services, global reconciliations, non‑financial regulatory reporting, and payroll. The role requires deep experience in designing, executing, and managing complex systems at scale; architectural simplification; and a commitment to building sustainable, future‑ready platforms. Driving enterprise adoption of GenAI solutions, including large language models and agentic flows, is a critical component. The successful candidate will partner with SMEs across business, operations, finance, and technology functions to develop architecture blueprints, end‑to‑end systems design, operating model, and a multi‑year GenAI execution roadmap. The role reports directly to the Head of Technology, COO.

Role Summary

The Head of Corporate Shared Services Technology is a senior leadership role accountable for owning and driving the technology book of work supporting all functions under Corporate Shared Services. This individual will serve as the primary technology counterpart to the Head of Corporate Shared Services, providing executive‑level engagement to ensure seamless integration of technology strategy with business priorities. The leader will act as a strategic technology advisor across architecture and risk, bring an enterprise mindset to simplify, modernize, and strengthen the Controls technology landscape, translate business strategy into a multi‑year technology roadmap, and ensure disciplined delivery with measurable outcomes. The position combines portfolio leadership, delivery execution, and senior stakeholder engagement, with responsibility for governance, funding, value realization, and regulatory alignment across a complex, high‑impact portfolio.

Responsibilities

• Own and maintain the multi‑year technology roadmap aligned to Corporate Shared Services strategic priorities, enterprise architecture, finance targets, and risk mandates.
• Lead annual planning and quarterly reprioritization cycles, including intake, scoping, sizing, dependency mapping, sequencing, and funding alignment.
• Translate business outcomes into prioritized technology initiatives with clear ROI and measurable impact.
• Ensure strong linkage between strategy, execution, and value realization.
• Lead cross‑functional delivery spanning engineering, product, architecture, cyber, risk & compliance, data, and operations.
• Drive execution discipline across the SDLC and adjacent governance processes (requirements, design reviews, testing, release, and change management).
• Ensure production readiness, operational stability, and high‑quality delivery outcomes.
• Proactively manage dependencies, critical paths, and risks to ensure on‑time and on‑budget execution.
• Serve as the primary technology point of contact and dedicated executive‑level partner for the Head of Corporate Shared Services and Head of COO Technology.
• Develop and deliver executive‑level communications, including steering committee materials and portfolio updates to improve decision‑making speed and reduce execution risk.
• Lead governance forums, including Steering Committees, Portfolio Review Boards, and Architecture Review Boards.
• Ensure transparency, accountability, and alignment across all stakeholders.
• Drive the adoption of shared services across the enterprise in partnership with other CIO leads.
• Act as a strategic advisor on architecture and risk, bringing an enterprise‑wide perspective to Corporate Shared Services technology.
• Drive simplification and consolidation of the Corporate Shared Services technology ecosystem.
• Partner closely with Controls, Risk, and Compliance stakeholders to ensure robust, scalable, and compliant solutions.
• Embed strong risk and control frameworks into all phases of technology delivery.
• Identify and deliver AI‑driven and automation opportunities across Corporate Shared Services, including generative AI, predictive analytics, workflow intelligence, and RPA.
• Lead efficiency and productivity programs targeting improvements in cycle time, quality, throughput, and cost‑to‑serve.
• Lead and develop a high‑performing global organization (including teams of circa 100+ professionals) through multiple layers of management.
• Establish optimal team structures, roles, and operating models aligned to business and technology priorities.
• Drive a culture of accountability, inclusion, innovation, and continuous learning.
• Manage the technology portfolio budget (circa $100 mm), ensuring effective funding allocation and cost discipline, and drive financial transparency across all initiatives.
• Optimize vendor strategy, including strategic sourcing, partnerships, and outsourcing.

Qualifications

• 15+ years of relevant experience in technology, with a proven track record of leading large‑scale application development organizations.
• 10+ years of managerial experience, including managing senior leaders and large, global teams.
• Proven track record in delivering enterprise utilities and shared services in financial services.
• Hands‑on expertise in financial services and operations preferred. Experience with liquidity, cash management, reconciliations, and reporting strongly preferred.
• Significant experience in a senior technology leadership role, acting as a strategic partner to senior business executives.
• Must be able to build and maintain strong peer and business relationships.
• Advanced knowledge of industry practices, standards, rules, and regulations within the financial services sector.
• Expertise in software development processes and practices (SDLC), with a strong focus on execution discipline.
• Must understand architecture, complex systems, and key technology areas within funds administration.
• Proven track record and mature understanding of adoption of GenAI solutions beyond PoCs and pilots.
• Must have strong knowledge of risk, controls, and compliance frameworks.
• Must have strong communication skills and ability to decompose complex requirements into simple concepts to bring people along the journey on the shared vision.

Education

• Bachelor’s degree or equivalent experience is required.
• Master’s degree is preferred.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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