Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Little Donegal St.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
Opening and closing the shop
Managing and guiding the shop team
Cash management procedures
You will have the opportunity to manage on occasion which will lead to further development opportunities.
Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
Keeping and maintaining shop presentation standards to a high quality throughout your working day.
Ensure that all procedures (safety, compliance and shop operations) are always followed.
Passionate about working within a team environment.
Adhere to Social Responsibility duties.
To introduce customers to our many in shop and online offerings/products.
Knowledge, Skills and Experience
Essential Skills and Experience
Customer service focused
Operate with trust and integrity
Flexibility as business operates 7 days a week
Be adaptable to shop environment
Great attention to detail and strong numeracy skills
An enthusiastic people person who can work on own initiative and as part of a team
A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
Ambitious and driven to progress within the company
To promote the company brand and be results focused
Excellent communication skills
Problem solve and think creatively
Be organised, reliable and dependable
A proven good cash handing approach
Desirable Skills and Experience
Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Little Donegal St. • Belfast, Northern Ireland, United Kingdom
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast pac... Show more
Customer Service Advisor - Natwest/Ulsterbank Belfast at TieTalent.Belfast City Centre, Northern Ireland, United Kingdom.Looking for a permanent, rewarding role in Belfast City Centre that fits aro... Show more
Relief Care Assistants required at Our Lady's Care Home, Belfast.This vital role supports nursing staff in providing personal, social, emotional, and physical care to residents, following the Patie... Show more
Care Assistant - Evenings 5pm to 10pm (Carryduff).Date Advert Closes: 01 October 2023.Home Instead Down & Lisburn covers, Greater Belfast, North and Mid Down, Newcastle and Lisburn areas.We are cur... Show more
Care Assistant – Greater Belfast, Down and Lisburn.Home Instead Down & Lisburn covers Greater Belfast, Saintfield, Bangor, Ballynahinch, Downpatrick, Newcastle and Lisburn areas.We are currently lo... Show more
Location: 150 Kings Road , Belfast, BT5 7EJ.Contract: 16 hours per week + regular overtime, permanent contract, part time.Working pattern: A mix of opening shifts, middle shifts, and closing shifts... Show more
TieTalent Belfast, Northern Ireland, United Kingdom.Join to apply for the Customer Service Advisor- Natwest role at TieTalent.Looking for a permanent, rewarding role in Belfast City Centre that fit... Show more
Unique Home Care NI LTD is hiring Care Assistants to provide warm, compassionate support to clients in their own homes across Northern Ireland.You will deliver personalised care plans, assist with ... Show more
Be part of the Team at Bradley Manor Care Home.Established in 2015, Bradley Manor Care Home was the first home within the Healthcare Ireland Group and remains a proud example of compassionate, pers... Show more
Assistant Manager | Belfast | Up to £35,000.RAPIDLY EXPANDING and the MARKET LEADER in their retail sector!.If you thrive on pace, people, processes and passion, then drive your career forward with... Show more
PPG Industries (UK) Limited is seeking an Assistant Store Manager for their Johnstone’s Decorating Centre in Carrickfergus.This full-time, permanent position offers a competitive salary along with ... Show more
Our Care Assistants create a warm, compassionate, and human connection with the people they support.They work closely with each person in their own home, providing tailored assistance with essentia... Show more
A dedicated care provider in Northern Ireland is seeking a compassionate Care Worker to assist clients with personal care, emotional support, and household tasks.The role offers flexible shifts, co... Show more
A leading telecommunications provider is seeking a Retail Advisor for 30 hours per week at their Belfast location.In this role, you will provide exceptional customer service, helping customers find... Show more
Anthropologie in Belfast is looking for a dedicated leader to enhance the store experience and culture.This role involves training associates and ensuring customer satisfaction through strong leade... Show more
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers.With opportunities for career development, JD Group is the pla... Show more
Impactful role | Expert training | Friendly team| Driving Licence Essential.Bluebird Care – Where passion becomes expertise.We’re the best at what we do and it’s all thanks to talented people like ... Show more
Home Instead is seeking Care Assistants in Ballynahinch, Carryduff, and the Greater Belfast Area to provide compassionate care and support.This role offers flexible hours, with pay up to £14 per ho... Show more
Airtastic is Ireland's leading leisure and family entertainment brand, operating multiple multi-activity venues across Ireland.Owned by SMS Platinum Group Ltd, Airtastic Lisburn offers a diverse ra... Show more
A leading care provider in Belfast is looking for Care Assistants to join their friendly team.You will provide non-medical services to improve clients' quality of life, requiring an approachable de... Show more
%20Limited){kind=logo}
