Internal Customer Service Delivery Driver (3.5)

To be considered for this position Internal Customer Service Delivery Driver (3.5) you must be a current employee of JJ Food Service Ltd.

Group
Operations

Branch
Enfield

Team
Delivery

Job Type
Full Time

Job
Customer Service Delivery Driver (3.5 T Van)

Report To
Delivery Supervisor/ Delivery Manager/ Transport Administration Manager/ Branch Manager/ Office Manager/Delivery Administrator

Report From
n/a

Primary Responsibility

As well as deliver goods to the customers provide outstanding customer service.

Other responsibilities

Maintain a clean and presentable appearance at all times. Represent the Company and provide excellent customer service at all levels and warm& helpful attitude. Loading and unloading, delivering goods to the customer’s delivery point in accordance with manual handling and health & safety training.

List areas of daily and long-term responsibilities

• Delivering goods in a polite manner to the customer’s delivery point including manual handling of goods up to 25kg.
• Create a work balance of being 50% driver and 50% customer service representative
• Be customer and service focused, “face of JJ”
• Uphold the company brand image, uniformed smart appearance with a positive attitude at all times
• Ensure that the service quality remains constantly high
• Maintain standards of cleanliness and security of your assigned vehicle.
• Maintain Health and Safety standards of your assigned lorry and staff under control
• Driving assigned vehicles to assigned customer accounts till the finish of all assigned deliveries, work to tight deadlines.
• Ensure the deliveries are completed in the timely manner
• Follow your route sequence
• Collecting and banking in accordance with payment terms and ensuring the money is secure at all times.
• Banking collected money by not exceeding £1000 with you at no times
• Ensuring that all the invoices and the relevant documents are signed by the customers and your self with the correct received amount
• Identifying counterfeit money
• Keep company mobile device charged and on at all times
• Wearing full JJ uniform and safety boots, smart and clean presentation.
• Reporting all accidents and injuries at work straight away and taking pictures of the damage as described in the employee handbook
• Obeying all traffic laws and limits
• Organising and controlling helper
• Accurately and clearly completing your taco graph (if applicable)
• Carrying out such further tasks as may from time to time be delegated by your line manager
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• To be responsible for and ensure compliance with policies and procedures for Health & Safety
• Adhere to all company policies, procedures and business requirements.
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR)

Lifting:
The job involves lifting of products (Ambient, chilled and frozen) with different weights up to 25 kg.
Pushing, pulling the Trolley to customer premises. (Drivers/helpers)
Operating a vehicle tail lift

Equipments:
Sack barrow (Trolley) for drivers and helpers
Pump trucks (warehouse operatives, drivers and helpers)

Skills

• Clean and Valid B Class driving license
• Good Driver with thorough understanding of road safety
• Patience to tolerate long drives and heavy traffic
• Able to work alone or as part of a team
• Excellent customer service skills remaining pleasant and friendly
• Basic IT skills
• Good map reading skills and knowledge of the area
• Problem solving ability
• Handle documents
• Ability to diffuse difficult situation
• Strong customer service focused

It is an express condition of employment that you are prepared, whenever necessary, to transfer to alternative groups or duties within our business. During holiday periods, etc. it may be necessary for you to take over some duties normally performed by colleagues. This flexibility is essential as the type and volume of work is always subject to change, and it allows us to operate efficiently and gain maximum potential.