Ecommerce Executive

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.

Impact of the Ecommerce Executive

The E-commerce Executive plays a pivotal role in the day-to-day management and strategic development of Dior.com. This role involves assisting in the definition and execution of the e-commerce strategy, managing product information, overseeing new product launches, implementing promotional activities and optimisation initiatives to enhance Revenue, CVR and AOV. Strong attention to detail, analytical skills, proactive mindset and the ability to collaborate effectively with various internal and external teams are essential to deliver a premium online customer experience.

Responsibilities of the Ecommerce Executive

Ecommerce Strategy Support and Execution:

• Assist in defining and executing the ecommerce strategy based on the trading calendar, aligning with key priorities and brand equity.
• Manage the new launches by localising product information, PDP contents, setting up a campaign, activating relevant services with warehouse, and liaising with internal and central teams.
• Set up and manage promotional activities, optimising on-site content and supporting new projects to enhance discovery and CVR.

Website Management and On-site Optimisation:

• Ensure flawless execution of site content updates to support trade activities, optimising product listings based on product performance, visual assets for conversions.
• Complete and verify site updates through daily site checks, identify bugs and troubleshoot by liaising with IT to resolve bugs and implement enhancements.
• Support SEO initiatives by conducting keyword research, optimising copy, and monitoring SEO performance in collaboration with marketing and central SEO team.
• Implement new CRO initiatives using content, coding and static key, to improve CVR, AOV and to reduce user frustration. Verify AB test implementation in collaboration with central team.

Reporting and Analysis:

• Assist daily and weekly reports on ecommerce performance and conduct competitor analysis.
• Utilise analytics tools such as Google Analytics and Content Square to identify opportunities for site optimisation and increased AOV.

Project Support and Coordination:

• Assist local execution of central projects such as dior.com revamps – including PDP, checkout, my account revamp.
• Assist in the preparation and execution of new features and new projects

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

What Dior is looking for:

• At least 2 years' experience in e-commerce, with a focus on trading, content management, CRO, and SEO.
• Demonstrable experience working collaboratively with multiple stakeholders in a cross-functional environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across diverse teams.
• Proficiency in e-commerce platforms and CMS such as Salesforce.
• Experience with Product Information Management (PIM) systems and SAP.
• Familiarity with analytics tools like Google Analytics and Content Square.
• Good working knowledge of Excel for reporting, data analysis, and issue tracking.
• Ability to troubleshoot operational or system-related issues and coordinate resolutions.
• Strong analytical skills with the capability to interpret data and pivot insights into actionable strategies that drive growth in revenue.
• Problem-solving abilities and a proactive mindset to identify and address challenges.
• Highly organised, with the capacity to prioritise tasks effectively and manage multiple projects concurrently.
• Exceptional attention to detail and a high level of accuracy in all aspects of work.
• A genuine interest in digital, e-commerce trends, and innovation, with a commitment to enhancing the online customer journey.
• Exposure to the luxury, fashion, beauty, or retail industries is a plus.
  A degree in Business, Marketing, E-commerce, or a related field is a plus.

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.