Housing Officer Liverpool

Housing Officer

AASC Liverpool

Full time 37.5 hours per week. Monday Friday

Salary: 29250.00 plus Serco Benefits.

You are required to have avalid UK driving licencefor this role. A company car will be provided.

On behalf of the Home Office Serco manages theAsylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Main purpose:

• Delivery of services required under the AASC contract to support Service Users in their Area.
• Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements standards and performance targets.
• Provide welfare support and signposting to the Service Users in their care.
• Respond to any issues requests complaints etc. raised through the AIRE Services and report on incidents.

Main Accountabilities:

• Ensure delivery of all core Service User support services as prescribed under the contract.
• Provide inductions for all new Service Users to the IA ensuring Service User understanding of the services available the property and standards of behaviour emergency evacuation process and complaints procedure.
• Respond to requests for assistance and support received via the AIRE Services.
• Manage incidents raised by the AIRE Services.
• Deliver against the tasking schedule or as required by the Field operations manager.
• Provide accurate and timely reporting on visits inspections repairs incidents etc. to support the adherence to contractual requirements and agreed timescales.
• Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance.
• Undertake further inspections as required (i.e. pre-dispersal).
• Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).
• Complete first fix and minor repairs where identified and tasked
• Maintain property standards to ensure compliance with contractual commitments and property legislation.
• Accountable for following all processes procedures and policies under the contract.
• Manage access to the IAfor suppliers visitors maintenance etc.
• Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures including welfare checks dealing with urgent medical needs managing anti-social behaviour childrens safeguarding needs etc.
• Assisting with day-to-day IA operations including daily registers post reception duties etc.
• Ensuring the building is always safe and compliant; monitoring CCTV daily patrols weekly fire alarm testing emergency evacuations and contacting emergency services when necessary.

What youll need to do the role:

• Strong experience of working in a service environment with demonstrable knowledge of communication skills.
• Knowledge/experience of working within a property related environment.
• Strong interpersonal skills.
• IT literate knowledge of MS Word Excel etc.
• Ability to manage conflict.
• Strong organisational skills.

Desirable:

• Some maintenance knowledge desirable.
• Safeguarding knowledge/experience in a similar environment desirable.
• Experience in a security related role.

Why Serco:

Meaningful and vital work:As part of a highly collaborative teamyoull be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity:Working for a globally operating business delivering essential services across 5 vital sectors your next opportunity and challenge wont be hard to find.

Great people:Youll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer:

• Salary:Competitive salaries with annual reviews.
• Pension:Up to 6% contributory pension scheme.
• Holidays:25days annual leave plus bank holidays.
• Training and development:We offer a wide range of learning opportunitieswith over 1100 internal courses available funding for qualifications and apprenticeships mentoring opportunities and a focus on internal progression.
• Wellbeing:24/7 Employee Assistance Programme BUPA Anytime HealthLine wellbeing app Simplyhealth cash plans to claim back money towards healthcare costs 30% off at Serco-managed leisure centres.
• Discounts:Save across around 1000 retailers from food and clothing to days out entertainment and travel.
• ShareSave scheme:Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks:Dedicated networks where colleagues can come together to find support share challenges discuss ideas network and be part of a community.
• Charity:Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free through our Payroll Giving Scheme.

#aasc

A little bit about us:
At Serco everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50000 people across Defence Transport Justice Immigration Healthcare Leisure and Citizen Services were united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust Care Innovation and Pride our people make meaningful impact every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader a top Great British Employer of Veterans and a Gold Inclusive Employer Standard holder we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities veterans and people with convictions who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the
• Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).

For support with your application please contact j&

aascjobs aasccorejobs

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1