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Boots
Care Services Customer PartnerBoots • Scunthorpe, England, UK
Care Services Customer Partner

Care Services Customer Partner

Boots • Scunthorpe, England, UK
19 days ago
Job type
  • Full-time
Job description
About the role

As a Care Services Partner your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your priorities will include:
  • Planning the Care Services workload to ensure that your team provides the very best service possible.
  • You will work in partnership with a local network of around 40 care homes store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
  • You will resolve queries and issues raised by care homes.
  • Supporting with dispensing duties including labelling priming preparing MARR sheets ordering dispensing endorsing checking prescriptions and collecting prescriptions.
  • Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
  • You will work across all parts of the pharmacy in the store including the healthcare counter

What youll need to have
These are the essential skills or experience needed to succeed in this role.
  • NVQ2 in Pharmaceutical Science (or equivalent)
  • Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have
These are desirable skills or experience and are not essential so we would welcome applications from candidates that dont match this additional criteria.
  • NVQ3 in Pharmaceutical Science (or equivalent)
  • A full driving licence as youll visit the Care Homes youre supporting.

Our benefits
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits schemeincluding holiday buying discounted gym membership life assurance activity passes and more.
  • Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots its with you we change for the better.

Whats Next
If this feels like the right job to you and you apply your application will be reviewed by our team and we will contact you as soon as we can. If successful we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you including job share and reduced hours. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
Dispenser ACT Pharmacy Support Pharmacy Technician care services care services support pharmacy support
Employment Type : Full Time
Experience: years
Vacancy: 1
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Care Services Customer Partner • Scunthorpe, England, UK

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