Learner Experience Officer 40 Weeks WCC624639

Job Details:

Salary range: £34,359 - £37,509 pro rata, per annum (actual salary £31,094 - £33,945 per annum). Salary negotiable depending upon experience.
Work location: 215-219 Lisson Grove, London, NW8 8LW
Hours per week: 36
Contract type: Temporary until 31 March 2027 (Term Time)
Vetting requirements: Basic DBS Check
Closing date: 9 August 2026
Interview Date: 18 August 2026

About Us:

THE EXTRAORDINARY STORY OF REGINA’S CARE, SUPPORT AND ENCOURAGEMENT

Westminster Adult Education Service (WAES) is a world of extraordinary stories, where inspirational people help our residents acquire new knowledge and skills on the hundreds of courses we offer. People like Regina, are dedicated to encouraging learners as they navigate the world of study and assisting them as they develop their careers.

Regina started at WAES as an Admissions Temp in 2008 through an agency for a 2-week booking. She excelled in this role and was asked to stay on a permanent basis. Regina loved this role as she was able to support and make a difference to people's lives.

Regina always wanted to support people, help them focus on their dreams and make a positive impact on their lives, so when the new posts of Career and Learning Development Officers came up, she didn’t think twice about embracing the challenges of the role. And now her days are spent welcoming new learners, guiding them on their journeys and pointing them in the direction of opportunities they might never have known about before. With the financial support of WAES, Regina is about to finish her Level 6 qualification in Careers Information Education Advice and Guidance.

Yassir is one of her many success stories – born in Sudan, his father’s work meant he moved to a different country every few years, until at the age of 12 he found himself in the UK. He stayed here for a while before moving back to Sudan, but then war broke out and he returned to the UK. He applied for a place at King’s College London and started his studies before falling seriously ill and was forced to drop out. When he recovered, Yassir didn’t know where his future lay but was single-minded in his determination to make something of his life, so he joined WAES and started studying with us, which is when he met Regina. She helped him with his university application, and he is now studying Molecular Genetics at Sheffield University.

Regina is at the heart of our commitment to the residents of Westminster, and her dedication and determination to seek out the best in people is what makes her such an inspiration to her colleagues and the learners she works with.

To find out more about the amazing work WAES does, visit waes.ac.uk

The Role:

As Learning Experience Officer (LEO), you too can make a powerful contribution. You’ll offer key support to learners, from admissions through their learning journey, ensuring that it is a positive and inclusive.

You’ll gain practical, hands-on experience in admissions, enrolment, and frontline customer service at reception desks and learner support hubs. This will include supporting learners with digital systems, handling enquiries, issuing certificates and ID badges, and managing records. You’ll open and close our learning centres, including tending to alarms and securing the building. We’ll provide structured training to ensure high standards of service delivery. You’ll also act as a Fire Marshall and First Aider. Flexibility will be key to this role, as you’ll have changing priorities.

Plus, you’ll generate ideas of new ways of working to support improving learner experience, development and progression. And maintain a broad knowledge of the Academic Departments and the courses available to learners.

As a LEO, you’ll regularly work with admissions, learner support and academic departments. Across them all, you’ll find a culture that values professionalism, mutual support, and high-quality service. If you enjoy helping others, thrive in a varied and people-focused role, and want to contribute to a positive and inclusive learning experience, this could be a fantastic opportunity for you.

Please refer to the Job Description for more information.

About You:

To be equal to the role, you’ve worked with adults in a front-facing role before, providing outstanding customer experience. An understanding of working in Adult Education would be great. You’ve helped people to get grips with digital platforms. Plus, you’re experienced at using self-service customer database systems and record systems. To do succeed, you’ll need excellent written and oral communication skills, matched with strong IT and technological skills and competence using Microsoft Packages.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.