Customer Service / Administrative Support (Courts & Tribunals)

Job Description

Customer Service / Administrative Support (Courts & Tribunals)
Location: London (East London Courts and Tribunals Hearing Centre + occasional travel to a secondary office)

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• Requirement: Strong Admin background and live within commutable distance e.g East London
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• Location & Building: Import Building 2 Clove Crescent London Greater London E14 2BE United Kingdom Working Days / Hours: Monday - Friday - 9AM -5PM, 37 Hours per week
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• Working Pattern: Monday - Friday, Everyday in office
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• Pay Rate: £15.59
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• Proposed Start Date: ASAP
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• Length of Assignment: 31/03/2027
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• Possibility of Extension: Yes
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Are you calm under pressure, confident on the phone, and passionate about helping people access justice clearly and fairly? Our Client is hiring for a reputed client to provide customer-focused administrative and support services within a multi-jurisdictional courts and tribunal setting.

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What you'll be doing:
\n * Undertake administrative tasks to prepare for, facilitate, and support the successful outcome of hearings
\n * Support users and stakeholders through face-to-face contact, incoming and outbound calls, and correspondence in a range of formats
\n * Provide clear, consistent information-using service scripts and knowledge articles to signpost users to the right support
\n * Follow complaints policies and procedures, respond promptly where needed, and help prevent escalation
\n * Process work using standard operating procedures to meet performance targets and maintain service standards
\n * Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
\n * Support jury service administration, including selection, deferral, reassignment, and attendance tracking (plus processing related expenses and court fees)
\n * Assist with listing and scheduling, supporting urgent matters and adhering to listing policies
\n * Contribute to health and safety activities, including facility checks, issue logging, and PEEPs (under guidance)
\n * Support enforcement processes such as financial assessments, fine collection support, and producing basic statistical/financial reports
\n * Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

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What you'll bring:
\n * Strong customer service mindset, with empathy for people who may have specific or complex needs
\n * Clear communication skills and confidence handling sensitive enquiries via multiple channels
\n * Attention to detail, with a focus on accurate records and reliable administrative follow-through
\n * Ability to follow policies, scripts, and procedures consistently
\n * A steady approach in a busy operational environment, with the flexibility to work across different teams as required
\n * Willingness to travel occasionally between the base and secondary office to meet business needs

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Additional information:
\n * This is an administrative role within a multi-jurisdictional office; you may be required to work in different teams, and occasional travel may be needed between sites.

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If you're someone who enjoys helping people and keeping services running smoothly, we'd love to hear from you. Apply now to join a supportive team where your work directly helps hearings and justice move forward.

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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.