Retail Director
Location: UK
We're partnering with a market-leading national retailer to appoint an exceptional Retail Director. This is a pivotal executive leadership role with full accountability for driving operational excellence across a large, complex customer-facing business.
This organisation is entering an exciting new phase of growth and transformation, investing heavily in its operating model, customer journey and long-term performance. They are looking for a commercially minded operational leader who can simplify complexity, improve execution and build a culture of accountability across a nationwide estate.
The Opportunity
Reporting into the Executive Leadership Team, you'll take ownership of the end-to-end operational strategy, ensuring every stage of the customer journey is delivered consistently, efficiently and profitably.
You'll work across stores, field operations, customer service and supply chain, bringing these functions together into one high-performing operating model. This is a role for someone equally comfortable setting strategic direction as they are rolling up their sleeves to improve operational performance on the ground.
Key Responsibilities
Develop and execute the operational strategy across a national multi-site business.
Drive consistency, efficiency and accountability throughout the customer journey.
Retail Operations Director • West London, London, UK
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