Flight Coordinator Supervisor

Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

The role of Flight Coordinator Supervisor is to ensure that we deliver a safe and high quality, customer-focused operation on a day-to-day basis through role-modelling behaviours and best practice. You will be responsible for the supervision and support of Flight Coordinators including, but not limited to, resource allocation, vehicle management, service standards, safety, and investigation into incidents and any delays. Following a shift pattern, you will be based in the airside office and mobile across the airport terminal. You will be adaptable to suit the needs of the daily operation, driving best standards and troubleshooting where necessary. This might include functioning as a Flight Coordinator if needed. You will also support and deputise for the Airside Manager as/when required.

• Being a role model to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with customer requirements
• Supervising day-to-day activities ensuring the most optimal resource allocation
• Driving our safety standards, including adherence to PPE
• Troubleshooting problems in a proactive fashion
• Leading and contributing to delay and/or service failure investigations
• Working closely with Transport and Dispatch departments on a number of areas
• Representing DO & CO on a daily basis with all external/internal communication with our customers.
• Support, and deputise for, the Airside Manager
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
• Act as the primary escalation point for any issues
• Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
• Driving success by proactively managing team performance
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
• Forward, strategic thinking coordinator always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Taking responsibility for all your actions, support your team, and celebrate successes as a family

Qualifications

• Confidence in supervising a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
• Passion for operational performance, with safety as your first priority
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
• Meticulous attention to detail and data driven with the ability to influence and educate
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
• Flexibility in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach
• Experience in the Flight Coordinator role or similar position is beneficial
• Confident using IT systems, including Microsoft Office programmes

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive
• On-site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

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