Customer Success Manager /Manchester (hybrid, Northwest based) | £30,000 £45,000 + benefits | Reports into Head of Customer Success
About The Company
Fast-growing, investor-backed data and AI consultancy based in central Manchester. The business helps organisations unlock the value of their data through modern data platforms, analytics and managed services, productised on Snowflake, and it is scaling quickly.
The opportunity
This is the first dedicated customer success manager hire and a genuinely high-visibility role. You will own the client-facing side of customer success across the portfolio, acting as the trusted voice of the customer inside the business and making sure clients keep getting value from what they deliver. You will work closely with the Head of Customer Success and, when she is on leave, with the Head of Commercial and the CEO.
This is not a hard sales role. Commercial growth matters, but it comes from strong relationships, excellent delivery alignment and a deep understanding of each client's goals. The work they do is complex and you are not expected to know it all on day one. What matters is the confidence and maturity to own the relationship and hold the room with senior stakeholders.
What you'll own
Customer Success Manager • Manchester, Greater Manchester, UK
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