Partner Operations Co-ordinator

1. Role Purpose

The Partner Operations Coordinator owns the operational flow of execution data and communications across Partner Operations ensuring that progress risks and actions are consistently captured structured and visible across the organisation.

This role is the communications and execution engine of the Amplifier Model translating operational data into structured decision-ready visibility for leadership through structured update cadence and AI-enabled workflows.

This roles structural advantage is its position at the centre of every active initiative simultaneously. The Coordinator works closely with the Partner Technology & Automation Lead to ensure that systems and automation translate into clear timely and actionable operational communications across Outlook Teams and Partner Connect (Unifyr).

2. Key Responsibilities

Execution Tracking & Governance Cadence

• Own execution tracking across Partner Operations initiatives ensuring clear ownership status and next steps for every active initiative
• Own maintenance of the Action Log and Decision Register in Asana ensuring both are current and audit-ready ahead of every governance forum
• Drive the weekly Partner Ops & Excellence Stand-Up and monthly Governance Review cadence ensuring 100% of required stakeholder inputs are captured on time and in full
• Proactively follow up with stakeholders to close gaps in inputs and adherence to cadence before they surface as missed updates

Operational Communications

• Own publishing of operational communications (execution updates not marketing comms) across:
  • Viva Engage / Viva Connections
  • Microsoft Outlook and Teams channels
  • Partner Connect (Unifyr)
• Translate inputs into structured concise and action-oriented updates including:
  • Progress updates
  • Risks and blockers
  • Required actions
• Ensure consistency and standardisation of updates across all channels

Tooling & Continuous Improvement

• Ensure full adoption and consistent use of Asana as the system of record for initiative tracking across Partner Operations
• Reduce reliance on ad hoc updates and manual coordination; propose and deliver a minimum of one workflow or communications improvement per quarter
• Leverage AI tools to:
  • Summarise updates
  • Improve clarity and consistency of communications
  • Reduce manual effort in update consolidation
• Identify opportunities to improve automation efficiency and visibility of execution data raising these to the Partner Technology & Automation Lead for evaluation and delivery

Governance Support

• Support governance forums by providing structured decision-ready updates including the monthly Governance Review pack.
• Drive accountability across cross-functional teams without formal authority
• Contribute to a culture of operational excellence accountability and global consistency

3. Scope of Authority

• Does not own partner strategy systems architecture or automation design
• Owns execution cadence operational communications and visibility of progress across Partner Operations initiatives
• Drives operational discipline within agreed governance frameworks
• Acts as the central coordination layer across Partner Operations initiatives
• Escalates missed cadence incomplete stakeholder inputs or systemic communication breakdowns to the Global Director Partner Operations & Excellence

Qualifications :

4. Skills & Competencies

• Strong organisational and execution management capability
• Excellent structured writing and operational communication skills
• Proficiency with Asana as the operational system of record
• Experience managing internal communication channels (M365 Viva Partner Connect)
• Demonstrated ability to use AI tools to improve productivity and output quality
• Stakeholder management and influence across cross-functional teams without formal authority
• Process awareness and continuous improvement mindset
• High attention to detail accuracy and consistency
• Ability to operate in a fast-paced global environment

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1