Team Manager

Were looking for an experienced Team Manager to lead a team supporting Defined Benefit pensions claims administration. This is a hybrid people-focused leadership role where youll help colleagues deliver accurate efficient and empathetic service to customers while supporting strong risk controls clear processes and good customer outcomes.

Youll be joining a growing area and managing a team of around 1015 colleagues across phones and administration. The role is regulated so youll need to be comfortable working in an environment where accuracy customer care and compliance all matter. CF1 and FA2 qualifications are required within the first two years so existing passes would be welcome but are not essential at application stage.

Salary from 38000 depending on experience.

What youll be doing:

• Leading coaching and developing a team of around 1015 colleagues
• Managing one-to-ones check-ins work allocation and day-to-day team priorities
• Supporting accurate and timely Defined Benefit pensions claims administration
• Overseeing risk controls process documentation and audit trail quality
• Reviewing data MI and operational information to support team performance
• Handling performance conduct and people matters fairly and confidently
• Working with stakeholders to resolve issues and improve customer outcomes
• Applying Consumer Duty principles and helping the team support customers well

All offers of employment are conditional on completing regulated preemployment screening checks. This may include verification of your identity work history qualifications right to work and any other checks relevant to the position.

Who were looking for:

• Extensive experience as a Team Manager ideally in a regulated or operational environment
• Confidence leading teams through change challenge or periods of high demand
• Strong people management skills including coaching performance support and delegation
• Good maths data analysis and Microsoft Excel capability
• Experience using multiple systems and working with operational processes
• Strong customer focus and understanding of good customer outcomes
• Financial Services pensions or Defined Benefit knowledge would be useful
• CF1 and FA2 qualifications would be an advantage or willingness to complete them within the required timeframe

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all.

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1