Overview of Role
To act as the key person for Made to Measure Clients from the initial consultation through to fitting and collection of the finished garment offering advice knowledge and guidance and completing accurate measurements and ordering.
To act as an ambassador of the brand at all times and support in the growth and success of the Made to Measure Department (MTM) and Store.
Main Responsibilities
Listen and ensure full understanding of the Clients requirements guide Clients to make good choices managing their expectations throughout the process
Take precise measurements and complete order forms promptly and accurately
Adhere to MTM standards and maintain consistency to minimise potential risks
Strive to achieve a near complete garment at production to reduce additional in-house costs and eliminate the need for additional fitting appointments for Client
Take every opportunity to introduce additional products/services to raise ATV and UPT
Weekly focus on both orders and collections to ensure sales budgets are met as well as securing future success for the coming months
Active participation in company events to promote the MTM services attend networking opportunities outside of store
Offer hospitality to all Clients
Speak to Colleagues and Clients with courtesy and respect.
Handle any complaints with empathy and efficiency escalating to Line Manager where appropriate
Build productive trusting relations with Colleagues and Clients
Respond positively to coaching feedback from the Manager and ensure that it is implemented.
Execute sales/orders on till system accurately following company procedures
Adhere to GDPR when storing Client data
Support MTM Coordinator to maintain accurate records of orders
Book appointments promptly following the booking procedure accurately
Maintain a high level of personal presentation in line with company dress code as well as good personal hygiene and grooming standards.
Ensure MTM suite is kept clean and tidy and welcoming
Ensure the MTM stockroom standards are maintained
Support with MTM stock audits
Adhere to store scheduling arrive to store ahead of shift ready to start work at set time
Key Performance Indicators
Personal Sales Targets
Department Target
Customer Data Capture (CDC)
Average Transaction Value (ATV)
Units per Transaction (UPT)
Customer Relationship Management
Minimising in-house alterations
Qualifications :
Requirements
Previous experience in Made to Measure within Mens tailoring is essential
Exceptional communicator both verbally and written
Confident sales style along with an in-depth knowledge of tailoring
Numerical
Competent with Word Outlook and Excel
Additional languages would be ideal although not essential
Additional Information :
Remote Work :
No
Employment Type :
Contract
Made to Measure consultant • London, England, UK
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