SIAM Lead
6-12 Month Contract | Hybrid UK | Competitive Day Rate
We're seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services.
Key Responsibilities
Define and implement the SIAM operating model, governance framework and service integration strategy
Lead service delivery across multiple vendors and internal technology teams
Own Incident, Problem, Change, Release, Service Request and Service Level Management processes
Drive supplier collaboration, service performance and operational excellence
Manage SLAs, OLAs, KPIs and XLAs, ensuring contractual obligations are achieved
Act as the escalation point for major incidents and critical service issues
Lead service reviews, governance forums and continual service improvement initiatives
Deliver reporting on service performance, risks, trends and improvement opportunities
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SIAM Lead - Service Operations • Reading, Berkshire, UK
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