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Additional Resources Ltd
Service Advisor - AutomotiveAdditional Resources Ltd • Crawley, West Sussex, UK
Service Advisor - Automotive

Service Advisor - Automotive

Additional Resources Ltd • Crawley, West Sussex, UK
17 days ago
Salary
£32,780.00 yearly
Job type
  • Full-time
Job description

An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.

As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.

This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.

You will be responsible for:

  • Welcoming customers in person and over the telephone in a professional manner.
  • Booking vehicle servicing, maintenance and repair appointments.
  • Preparing and managing repair orders using the dealership management system.
  • Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
  • Keeping customers updated throughout the repair process.
  • Obtaining approval for any additional work identified during servicing.
  • Arranging vehicle collections, deliveries and customer handovers.
  • Ensuring service documentation is accurate to support invoicing and workshop administration.
  • Reviewing vehicle service records to identify suitable maintenance recommendations.
  • Delivering a high standard of customer service thro...
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Service Advisor - Automotive • Crawley, West Sussex, UK

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