Job Description
Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.
Main Responsibilities
• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
• Meet the standards or deadlines required whilst performing all duties with Minimum support
• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
• Coaching and mentoring junior staff/Colleagues
• Shares best practice with colleagues and lead update sessions to wider team
• Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
• Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
• Regularly exceeds minimum contractual standards for productivity/accuracy
Qualifications
Skills Required
● Experience of using Northgate / Academy / IBS (Civica) Systems
● Proven problem solving skills
● Good customer service and communication skills
● Working knowledge of Housing Benefits / Council Tax
● Delivers under pressure with a flexible approach to work
● IT competent
● Self-motivated
Skill development and progression –
Skills:-
NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NECSWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NECSWS as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Team Leader>
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
Revenues and Benefits Assessors - 12months FTC • Hartlepool, England, GB
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