Commercial & Client Ownership
Own the services revenue and bookings within your client portfolio – including renewals, extensions, and expansion of existing delivery engagements
Identify opportunities to grow the scope and value of ongoing services, working in close collaboration with Specialized Account Executives and Technical Account Managers who own the broader commercial relationship
Act as the senior services point of contact for clients, ensuring satisfaction and long-term engagement health
Support pre-sales activity where services expertise is required – scoping, effort estimation, and proposal input
People Leadership
Lead and develop a team of consultants as a hands-on manager – close to the work, accessible, and actively involved in day-to-day team dynamics
Foster a high-performing team culture built on accountability, trust, and continuous improvement
Coach team members on delivery quality, professional development, and client interaction
Conduct regular 1:1s and performance conversations, and act as an advocate for your team within the broader organisation
Delivery Oversight
Maintain oversight of project health across your portfolio – escalation point for delivery risks, resource challenges, and client satisfaction issues
Collaborate closely with Siemens project managers and Solution Architects to ensure seamless delivery
Drive consistency in delivery standards in line with the EMEA Practice Blueprint