Account Manager, £45,000, Permanent Opportunity Benefits: * Competitive salary, depending on experience. * Company vehicle or car allowance, mobile phone and laptop provided. * Ongoing training, career progression, and long-term opportunities within a growing organisation. * Pension scheme and a supportive management team committed to your success. Key Responsibilities: * Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships. * Conduct regular client meetings and service reviews to ensure contractual expectations are met. * Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times. * Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service. * Prepare monthly performance reports, review service trends, and recommend operational improvements. * Monitor contract performance, support invoice queries, identify additional business opportunities, and contribute to contract renewals and account growth. * Collaborate with operational, technical, planning, commercial, and engineering teams to ensure efficient service delivery across all accounts. Experience & Requirements: * Previous experience in an Account Manager, Contract Manager, or Client Relationship role. * Background within Faci...
Account Manager • East Kilbride, Lanarkshire, UK
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