Claims Handler
Salary £26,700 and £29,650
This is a great job for someone who enjoys helping customers through challenging situations and thrives in a fast-paced environment. Whether you have previous claims handling experience or come from a strong customer service background, this role is ideal for someone who can manage multiple priorities, build positive relationships, and deliver great outcomes for customers.
A bit about the job:
Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.
Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.
Keeping customers, suppliers and stakeholders informed through proactive and regular communication.
Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively.
Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.
Skills and experience we're looking for:
Previous customer service experience in a fast-paced environment.
Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
Excellent communication skills and confidence building relationships with customers and stakeholders.
Good digital capability, including experience using Microsoft Office and multiple systems simultaneously.
Claims handling or commercial property experience is advantageous but not essential, as full training will be provided.
What you'll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.
Claims Handler • Marble Street, Manchester , UK
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