Slough Probation Office Receptionist

Job Description

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Probation Office Receptionist (Band 2)
Location: Slough

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• Requirement: Cover until a permanent candidate is appointed via live recruitment activity
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• Location & Building: Slough Probation Office, Revelstoke House, Chalvey Park, Slough SL1 2HF
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• Working Days / Hours: 37 a week full time 7.4 HOURS A DAY
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• Working Pattern: OFFICE BASED
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• Pay Rate: £12.71
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• Proposed Start Date: ASAP
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• Length of Assignment: up to 6months originally
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• Possibility of Extension: Yes
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Looking for a role where you're the calm, welcoming first point of contact-and where your day-to-day work genuinely helps others? Our Client is hiring for a reputed client in Slough, offering an administrative and reception-focused position within the Probation Service. If you're organised, confident on the front desk, and able to stay composed in busy moments, this could be your next step.

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What you'll be doing:
\n * Acting as the first point of contact for visitors, telephone callers, and email enquiries-greeting people on probation and visitors professionally and promptly
\n * Logging arrivals and departures, issuing visitor passes and security fobs, and ensuring the appropriate staff member is notified
\n * Answering basic enquiries about the Probation Service and local Person on Probation support services, and referring more complex questions to the right manager
\n * Supporting reception with tact and diplomacy-helping to diffuse potentially difficult situations and recognising when additional support is needed
\n * Being alert to conversations that may indicate a safeguarding or risk issue, taking appropriate action by notifying the right contact
\n * Managing building logistics, including mail handling, ordering stationery/PPE, deliveries, and meeting room set-up
\n * Supporting bookings for rooms, hot desks and car parking, including preparing for events and assisting with event registration
\n * Handling day-to-day petty cash and travel warrants, including collection and transport between probation properties
\n * Assisting with health and safety and security-acting as key holder where required, operating physical security, testing alarm systems, monitoring CCTV, and supporting evacuation measures
\n * Logging building faults and incidents, escalating maintenance/repair issues through the correct channels, and making decisions on urgency within guidelines
\n * Providing confidential administrative support to operational teams where needed, including filing, document production, scanning and archiving (including sensitive/highly confidential data)
\n * Covering absences and supporting other teams/functions as required (training will be provided)

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What you'll bring:
\n * A friendly, professional manner with strong communication skills-able to speak confidently and write clearly
\n * Proven proficiency in ICT skills across the Microsoft Office suite
\n * Confidence working in a busy, public-facing environment while maintaining accuracy and discretion
\n * The ability to remain calm and use tact in situations that may become challenging, escalating appropriately when needed
\n * An eye for safeguarding and risk-knowing when to take remedial action
\n * A commitment to diversity and anti-discriminatory practice, supporting Equality and valuing Diversity
\n * A willingness to adapt to reasonable changes and additional duties of a similar level when required

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Additional information:
\n * Core hours include regular unsocial hours (evenings and/or weekends) based on business need
\n * Security and identity checks apply prior to taking up post
\n * All external candidates are subject to 6 months' probation (internal candidates are subject to probation if they haven't previously completed a probationary period within HMPPS)

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If you're ready to bring structure, warmth and professionalism to a role where your contribution truly matters, we'd love to hear from you. Apply today and take the next step with Brook Street.

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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.