CUSTOMER ACCOUNT ADVISOR
ROLE OVERVIEW
You will play a key role in supporting customers and recovering service charge debts efficiently across a large, varied portfolio. Balancing empathetic service with firm credit control, you will manage the full lifecycle of the Sales Ledger to keep accounts accurate, queries resolved and payments on track.
Working closely with Property Managers, Finance and external partners, you will spot issues early, communicate clearly with residents and organisations, and escalate appropriately when needed. Your proactive reporting and collaborative approach will help drive portfolio performance while maintaining positive customer relationships.
In this office based role, you will bring structure, pace and clarity to every interaction tailoring your approach to each situation while following process and safeguarding compliance.
ROLE EXPECTATIONS
You will spend most of your day on the phone and email, agreeing payment plans, progressing arrears and resolving queries to keep accounts current. You will work through reminder cycles, monitor aged debt and collaborate with colleagues to remove blockers to payment. You will balance empathy with firmness and document every step clearly.
WHAT SUCCESS LOOKS LIKE
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