Social Commerce Manager Tik Tok Shop Tangle Teezer

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair typefrom straight to coilyand every routine helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence ready to take on whatever tangles life throws your way.

TangleTeezer is a proud brand within BIC World a community of iconic and inventive brands that have created simple joyful products for over 75 years. As part of BIC World were dedicated to reimagining everyday essentials in new sustainable and responsible ways. Our culture thrives on a roll up your sleeves mindset empowering self-starters and innovators to take ownership of their careers and make a meaningful global impact.

Who are we

Helping you have healthy hair has been our mane goal since 2007. No matter your hair type straight curly fine fragile or coily our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine from massaging to detangling and blow-drying to styling theyre your daily dose of confidence. So you can take on whatever tangleshrows your way

The Role
Were looking for a Social Commerce Manager to join our growing e-comm team to set-up launch and manage TikTok Shop. This role sits at the critical center of full-funnel marketplace trading performance marketing and creator network management.

As we launch this new channel you willsupportthe Head of E-CommwiththeTikTok Shop P&L balancing retail sales margins against advertising spend affiliate commission tiers andcreatorsample well assourcing creators guiding their creative direction through a performance feedback loop whitelisting winning assets optimising mobile-firstPDPs and feeding data-driven conversion insights back to our in-house organic social team to turn community reach into commercial revenue.

In this role you will get to manage:

P&L & storefront trading

• P&L management:Set-up and optimisetotal TikTok Shop financials balancing gross salesagainst ad spend sample costs and affiliate payouts.

• Commercial variables:Set and adjust tier-based affiliate commission rates and in-app promotional discounts to protect product margins.

• Storefront operations:Set-up and manage the TikTok Shop SellerCenter including inventory forecasting custom product bundling and the promotional calendar.

• PDPs:Work with in-house creative onmobile-first image carousels variant options and embedded shoppable videos to maximiseconversion.

• Logistics&shophealth:Partner with warehouse teams to meet TikToks dispatch and shipping SLAs.

Creator sourcing & creative feedback loop

• Sourcing:Identify outreach to and onboard creators with high-converting audience data.

• Creative direction:Brief creators with native frameworks defining the exact visual hooks pain points and calls-to-action (CTAs) that drive sales.

• Thefeedbackloop:Analyse creator content performance and provide data-led feedback to iterate on their style.

• Affiliatemanagement:Turn top-performing affiliates into long-term brand advocates

Paid media & whitelisting strategy

• Whitelisting & spark ads:Monitor affiliate and organic video metrics in real-time. Secure creator authorisation codes for winning content and deploy paid ad spend behind them.

• Budget optimisation:Allocate ad spend dynamically betweenvideoshoppingads andliveshoppingadsto scale revenue whilemaintainingefficient

In-house organic team collaboration

• Insights bridge:Deliver conversion data to the in-house social media team explaining why certain creator hooks or ads converted viewers into customers so they can replicate those wins on the main brand account.

• Funnel optimization:Partner with the organic team to ensure all brand contentutilizescorrect product tagging clear checkout paths and strategic comment moderation that drives buyer intent.

What we are looking for in you:

• Direct knowledge of the TikTok Shop SellerCenter affiliate networkplansand shop compliance metrics.

• Experience managing a digital retail budget or channel P&L with a clear understanding of margins platform fees and marketing cost structures.

• Experience running Spark Ads scaling paid spend behind UGC and managing creator content codes.

• Background in sourcing creators managing product samplelogistics and coaching talent to optimise creative hooks for direct sales.

• Strong organisational and project management skills.

• Excellent communication skills andagencymanagement experience.

• Proactive detail-oriented and thrives in a fast-paced environment.

What it means to be part of Tangle Teezer:

At Tangle Teezer being part of our PAC means being Proud Authentic and Championing each other every day.

• Proud:We arepassionately proudto do things differently so we perform brilliantly-just like our hair tools.

• Authentic:We welcomeeveryone as they are we bring our true selves to work and show up as who we want to be.

• Champion:We arechampions of one another our brand and our environment.

Join us and embrace these values to help create innovate and deliver products that people lovetogether. To see more about our culture and what makes us uniqueclick here.

The good Stuff:

For all your hard work and dedication we have fantastic rewards for you

• Flexible working hours with core hours from 10am to 4pm

• Working 2 days in the office and 3 days from home

• Salary from 40k

• Performance-related bonus of 10% based on annual salary

• 27 days holiday with theoptionto buy holiday days

• 2 volunteering days per year

• 10 days working from any location of your choice

• Flexible bank holidayschoose the standard bank holidays or swap them for dates that are more meaningful to you

• Free in-office massages

• Enhanced family policies

• Supportive Period & Menopause Policies

• Enhanced pension scheme

• Life assurance at 4x your salary

• Private medical insurance

• Medical cash plan for everyday healthcare needs

• Cycle to Work Scheme

• Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!

• Pet friendly office. Bring your furry friend to work with you!

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products make better decisions and better serve our customers. We do not discriminate based upon race religion color national origin gender sexual orientation veteran status disability status or similar characteristics. All employment is decided based on qualifications merit and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice all resumes submitted by search firms to any team member at BIC via email or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1