Talent.com
Home Instead
Client Experience ManagerHome Instead • Norwich, England, UK
Client Experience Manager

Client Experience Manager

Home Instead • Norwich, England, UK
1 day ago
Job type
  • Full-time
Job description

What Youll Do

  • Manage the client journey from enquiry to ongoing reviews
  • Support business growth through excellent client experience
  • Conduct consultations assessments and risk assessments
  • Develop and oversee personalised care plans
  • Build strong relationships with clients families and professionals
  • Complete quality assurance visits and client reviews
  • Investigate complaints and drive service improvements
  • Ensure compliance with CQC and company standards
  • Lead coach and support team members
  • Participate in the on-call rota
  • Maintain accurate records and systems

Qualifications :

About You

Youll ideally have:

  • Relevant experience in the care sector
  • Strong relationship-building and communication skills
  • Leadership and team development experience
  • Excellent organisation and problem-solving abilities
  • A passion for delivering outstanding customer service
  • Good knowledge of quality and compliance requirements
  • Confidence using IT systems and Microsoft Office
  • A full UK driving licence and access to a vehicle

Committed to continuous professional development and willing to undertake relevant training and qualifications to support success in the role.


Additional Information :

What We Offer

  • salary plus bonus
  • 25 days holiday plus bank holidays
  • Structured induction and ongoing development
  • Support towards professional qualifications
  • Employee Assistance Programme
  • Benefits and pension scheme
  • Long service recognition
  • A supportive values-led culture

Why Home Instead

This role offers the opportunity to make a genuine difference to the lives of older adults and their families while helping shape the future of care in Norwich.

If youre passionate about people care and positive outcomes wed love to hear from you.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

Create a job alert for this search

Client Experience Manager • Norwich, England, UK

Similar jobs

Store Manager – Lead a High-Performance Team (Norwich)

Big Yellow Self StorageNorwich, England, GB
Full-time

A leading storage company located in Norwich is looking for a Store Manager to lead a team and maximize store performance.This mid-senior level role involves overseeing daily operations, ensuring t... Show more

 • Promoted

Driver Education Instructor - No Experience Needed (No Experience Required)

My Four WheelsNorwich, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time +1

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star ra... Show more

 • Promoted

Bid & Sales Enablement Executive

PIB GroupCalthorpe, England, GB
Full-time

UK Wide | Hybrid (travel may be expected) | Salary up to £45,000.We are looking for a commercially minded Bid & Sales Enablement Executive to support the development of high-quality pitches, RFP re... Show more

 • Promoted

General Manager

Le Strange ArmsSaxmundham, England, GB
Full-time

The The Westleton Crown, you will lead and inspire both the front-of-house and back-of-house teams to deliver exceptional service, while ensuring smooth operations and meeting financial goals.If yo... Show more

 • Promoted

Driver Education Instructor - No Experience Needed (No experience required)

My Four WheelsNorwich, Norfolk, UK
Full-time +1

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star r... Show more

 • Promoted

Dispensary Manager - Multi-Site Pharmacy Leader

Suffolk LMCFramlingham, England, GB
Full-time

Suffolk LMC is seeking a Pharmacy Technician to take on the role of Dispensary Manager for Framlingham Surgery, with some duties at Earl Soham.You will oversee day‑to‑day dispensary operations, ens... Show more

 • Promoted

Dispensary Manager

Suffolk LMCDebenham, England, GB
Full-time

Are you a Pharmacy Technician looking for a role where you can really shape how a dispensary runs?.We’re looking for a Dispensary Manager to take responsibility for the day‑to‑day running of our di... Show more

 • Promoted

Project Controls Manager - Energy & Renewables Full-time

Turner & TownsendNorwich, ENG, GB
Full-time

At Turner & Townsend we’re passionate about making the difference – we are committed to delivering Sustainable Net Zero outcomes for our clients, helping our people to realize their potential, ... Show more

Bid & Sales Enablement Specialist (Specialty)

PIB GroupCalthorpe, England, GB
Full-time

PIB Group is hiring a commercially minded Bid & Sales Enablement Executive to support pitches, RFPs, and client materials for our Specialty division across the UK in a hybrid role.You will own a li... Show more

 • Promoted

Hospitality General Manager: Lead Guest Experience & Teams

Le Strange ArmsSaxmundham, England, GB
Full-time

Chestnut Westleton Crown is seeking a General Manager to lead both front-of-house and back-of-house operations, delivering exceptional guest experiences while achieving financial goals.You will ove... Show more

 • Promoted

Senior Product Operations & Escalation Specialist

Epos Now GroupNorwich, England, GB
Full-time

Tier 2 Product Operations Consultant.Frontline Support, Product, Engineering, and Payments.You’ll take full ownership of escalated cases, lead high-quality investigations, contribute to defect mana... Show more

 • Promoted

Private Client Partner

Errington LegalNorwich, England, GB
Full-time

An opportunity to join an ambitious UK law firm with a leading Private Client team.Private Client Partner – Norfolk.Senior Lawyers looking for a step into Partnership will also be considered, no fo... Show more

 • Promoted

Controls & Commissioning Engineer

Elev8 Recruitment LtdBungay, England, GB
Full-time

Working Pattern: Full-time, on-site.If you’re spending more time maintaining old equipment than solving new engineering problems, this could be worth a look.We’re supporting a specialist automation... Show more

 • Promoted

Senior M&E Onshore Substation Commissioning Lead

Taylor Hopkinson | Powered by BrunelNorwich, England, GB
Full-time

A leading energy consulting firm is seeking a Delivery Consultant to oversee commissioning activities for a major offshore wind project in the United Kingdom.The role involves technical support, ma... Show more

 • Promoted

Experienced Sales Executive

Holden & Holden LtdNorwich, England, GB
Full-time

Enhanced Maternity/Paternity leave.As a Sales Executive, you will be responsible for:.Welcoming customers into the dealership and delivering an outstanding customer experience.Understanding custome... Show more

 • Promoted

European Works Council (EWC) Management and Labor & Employee Relations Leader

GaldermaAlby, England, GB
Full-time

European Works Council (EWC) Management and Labor & Employee Relations Leader.European Works Council (EWC) Management and Labor & Employee Relations Leader.Galderma is the emerging pure‑play dermat... Show more

 • Promoted

Multisite Dispensary Manager - Pharmacy Technician

Suffolk LMCDebenham, England, GB
Full-time

Suffolk LMC is looking for a Dispensary Manager based in Debenham.You will manage dispensary services across Debenham, Otley, and Grundisburgh, ensuring safety and organization for patients and sta... Show more

 • Promoted

Senior Cyber Security Project Leader — 12-Month FTC

Randstad EnterpriseNorwich, England, GB
Full-time

A leading consultancy is seeking a Senior Project Manager focused on Cyber Security, responsible for overseeing project delivery and stakeholder management across various locations in the UK.The id... Show more