HR Shared Services Administrator

Job Details * Job Location: Woolpit * Salary: £28,896 * Contract type: Fixed Term * Posting End Date: 03/08/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure. HR Shared Services Administrator– a fixed term contract up to 12 months. Purpose of this role To provide timely and accurate HR administration across the Group that delivers ‘right first time’, exemplary customer service and meets SLAs. Key Responsibilities * Provide a comprehensive administrative service across all HR processes, ensuring accuracy, attention to detail, compliance with process and required SLAs. * Work in partnership with the Resourcing Team to produce accurate contracts, offer letters and all other onboarding documentation in a timely manner that meets SLA requirements. * Work in partnership with the HR Advisors and Business Partners to produce HR correspondence and documentation for employees as required. * Provide effective and timely first line response to telephone and electronic queries, enabling effective resolutions and excellent customer service. * Provide auditing and data cleansing service and management information reports to the wider HR team and management to enable accuracy of data in the HR system. * Provide fit‑for‑purpose data and documentation for effective management and control of various processes throughout the employee lifecycle including sickness, maternity and paternity, changes to terms and conditions, and leaver procedures. * Advise employees and managers on the HR Information System, including resolving or supporting the resolution of problems related to its operation. * Include other reasonable duties incidental to this type of work as deemed appropriate by the Shared Services Team Leader or other HR department members. Qualifications * Minimum of four GCSEs, or equivalent, including Maths and English. Experience / Knowledge * Strong administration experience in a fast‑paced environment. * Good knowledge of confidentiality and the ability to deal with sensitive information. * Able to work to deadlines and Service Level Agreements while ensuring compliance to processes. * Strong knowledge and previous experience of working with databases and Microsoft Office. Abilities / Skills * Excellent attention to detail and accuracy levels, both when using databases and compiling documents. * Clear and articulate communicator, both in writing and verbally, to assist colleagues at all levels of the business. * Good initiative to manage own workload and solve problems. * Positive, can‑do attitude to ensure high levels of customer service. Desirable * A Levels or equivalent. * CIPD Level 3 Diploma in Human Resource Practice or equivalent. * Experience of working in HR. * Experience of using an HR Information System. * Knowledge of data protection, including GDPR. What Can You Expect From Us * Cost of living annual pay review. * Company pension contributions up to 10% if employees contribute 5%. * 33 days holiday including bank holidays, with possibility to purchase an additional two weeks. * Enhanced maternity, paternity and adoption pay. * Referral payment of £1,000 (net of tax) for each successful referral. * Hybrid working for eligible roles. * Development opportunities to reach career aspirations. * Equal‑opportunity employer, commitment to equity, diversity and inclusion. J-18808-Ljbffr