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Pets at Home
Software Support Specialist (WMS)Pets at Home • Stafford, Staffordshire, UK
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Software Support Specialist (WMS)

Software Support Specialist (WMS)

Pets at Home • Stafford, Staffordshire, UK
30+ days ago
Job type
  • Full-time
Job description

Support the Technology Behind Millions of Pet Care Deliveries!

At Pets at Home, technology plays a vital role in keeping our operations running smoothly and ensuring pets and pet parents receive the products they need, when they need them. We're looking for a Software Support Specialist (WMS) to become a key part of our team, supporting the Warehouse Management System that powers our distribution network.

About the Role

In this hands-on role, you'll provide 2nd/3rd line support for our WMS platform, helping to resolve incidents, deliver system improvements, support change activity and work closely with operational teams to keep our fulfilment centre running efficiently.

The role is based at our Fulfilment Centre in Stafford. Most of your working week will be on-site with some occasional travel required to our Support Office in Handforth (Cheshire) and other locations.

Key responsibilities will include;

  • Providing technical and functional support for WMS incidents, service requests and operational queries
  • Investigating issues, performing root cause analysis and driving resolutions with internal teams and third-party partners
  • Supporting system changes, upgrades, testing and maintenance activities
  • Working directly with operational stakeholders to gather requirements and improve system perfo...
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Software Support Specialist (WMS) • Stafford, Staffordshire, UK

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