Sales Administrator - Customer Excellence Associate

Job Description

Customer Excellence Associate - An office based position combining pre and post order customer service, enhancing the customer experience and relationships, processing orders and maintaining high standards of quality administration processes.

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Location: Office Based
Hours: 35.25 hours per week, Monday to Friday
Flexibility: Flexible start and finish times within core hours, with an early finish on Fridays

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About the Opportunity

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We are recruiting on behalf of a highly successful global organisation that manufactures and sources a vast range of technical products and components for customers across the UK and international markets. Working from one of their UK Sales & Service Centres, you will play a key role in supporting customers, processing orders and ensuring exceptional service delivery.

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This is an excellent opportunity for someone who enjoys a structured, process-driven environment and thrives on accuracy, customer interaction, and problem solving. The products are highly technical, often involving detailed specifications and complex part numbers, making strong attention to detail and the ability to concentrate essential for success.

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The organisation is known for its inclusive culture, structured training programmes, ongoing personal development and opportunities to progress into other departments and functions over time.

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The Role

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As part of a collaborative customer service team, you will be responsible for managing customer orders, quotations and enquiries while ensuring all processes and quality standards are followed accurately.

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Key Responsibilities

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• Processing customer quotations and orders accurately and efficiently
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• Managing a high volume of customer enquiries via telephone, email and online platforms
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• Providing updates on order status, deliveries and product availability
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• Creating and maintaining customer account information within internal systems
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• Processing web orders and customer requests
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• Preparing and issuing pro-forma invoices
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• Coordinating with internal departments to source products and obtain quotations
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• Supporting customers with delivery and shipping information
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• Processing customer returns, feedback cases, credits and re-invoicing requests
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• Obtaining proof of delivery documentation from couriers
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• Working closely with warehouse and logistics teams to ensure accurate dispatch of orders
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• Preparing shipping and export documentation
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• Supporting field sales teams and international offices with quotations and customer enquiries
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• Maintaining compliance with company procedures, quality standards and international trade requirements
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About You

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We are looking for a customer-focused individual who combines strong administration skills with excellent attention to detail who is comfortable working within the engineering/technical market.

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Ideally, you will have:

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• Experience in office-based customer service order processing or a sales support role
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• Strong data entry accuracy and attention to detail
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• Experience working with multiple systems and a CRM
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• Excellent communication skills, both written and verbal
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• The ability to prioritise workload and adapt to changing demands
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• A methodical and process-driven approach
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• Strong problem-solving skills and a proactive attitude
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• Experience within a technical, engineering, manufacturing, industrial, distribution, or product-based environment would be highly advantageous
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• Experience using SAP Business One (SAP B1) and/or HubSpot would be a significant advantage
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What's on Offer?

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• Competitive salary
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• Structured induction and ongoing training
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• Continuous professional development and personal appraisal programme
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• Genuine long-term career prospects across different departments
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• Life Assurance (4x annual salary)
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• Group Income Protection (75% salary protection for long-term illness)
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• Employee Assistance Programme including GP access, counselling support, nutrition appointments, health checks and wellbeing resources
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• Discounted gym membership
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• Flexitime scheme
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• Wellbeing events and initiatives throughout the year
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• Company social events
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• Salary sacrifice pension scheme
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• Free on-site parking
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• Staff canteen with kitchen facilities
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• Complimentary refreshments
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• Friendly, inclusive and supportive team culture
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Interested?

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If you enjoy working in a fast-paced, open plan team environment where accuracy matters and would like to build a long-term career with a global organisation that truly invests in its people, we'd love to receive your CV.

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Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

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Tate is acting as an Employment Business in relation to this vacancy.

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Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.