Housekeeping Porter

Description

As a Porter at Skibo, you'll help create an exceptional experience for our members and guests through attentive, discreet, and professional service.

Supporting both our Front of House and Housekeeping teams, you'll ensure the smooth day-to-day running of the Club by caring for luggage, maintaining guest areas, assisting with operational tasks, and responding to member requests with warmth and efficiency.

About The Role

As a Porter you will:

• Report to the Housekeeping department and support the smooth day-to-day operation of the castle, lodges and estate.
• Deliver a warm professional welcome to all members and guests.
• Handle guest luggage with care ensuring efficient arrivals, departures and transfers across the estate.
• Respond promptly to guest requests and work orders, delivering exceptional services at all times.
• Support Housekeeping by transporting linen, supplies and equipment between guest areas, pantries, the laundry and lodges
• Maintain pantry areas by removing linen, recycling and rubbish while keeping guest supplies fully stocked.
• Receive and distribute Housekeeping deliveries and assist with stock movements across the estate.
• Prepare, light and maintain fires throughout the Castle and Lodges.
• Assist with seasonal set-up and storage of outdoor furniture and cushions.
• Report maintenance issues and Health and Safety concerns promptly.
• Communicate effectively with Housekeeping colleagues, providing clear handovers and supporting the team to deliver the exceptional standards expected at Skibo.

About You

Skills & Experience

• Previous experience in a high-end customer service or hospitality environment (4/5* preferred)
• Ability to work individually and as part of a team
• You're a team-player and enjoy working alongside colleagues in what can be a fast-paced environment.
• Strong organisational and time management skills, with the ability to prioritise tasks effectively and in a timely manner.
• Clean full driving license

Personal Attributes

• Professional, reliable and discreet with a strong sense of responsibility
• Guest-focused, with clear and confident communication skills
• Trustworthy and detail-oriented, with pride in maintaining high standards
• Flexible and willing to work weekends and public holidays

What We Offer You

If you would like to work within a world class private members’ environment and be part of a team that values heritage, excellence and individuality we’d love to hear from you. We offer:

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Occupational sick pay
• Family friendly support
• Life assurance cover
• Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
• Cycle to work and tech scheme
• Free meals on shift
• Complimentary use of staff gym
• Staff events

Great teams are built on diversity, curiosity, and respect. If you’re excited by our mission and think you could make an impact, we’d love to hear from you - even if you don’t tick every box.

At Skibo Castle, you’ll become part of a passionate and close-knit team dedicated to creating unforgettable experiences in one of Scotland’s most extraordinary settings. Whether front-facing or behind the scenes, every role contributes to the unique magic that members and guests feel the moment they arrive. Working here means being surrounded by natural beauty, rich heritage, and a community that values professionalism, warmth, and genuine hospitality. If you’re looking for a place where your work has meaning, your colleagues feel like family, and every day brings opportunities to grow, we’d love to welcome you to the team.