Engineering supervisor

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Title

Supervisor

Role Level

Specialist

Location

London 1 BG

Relationships

Internal:

Team / Engineering

External:

Clients / Suppliers

Main Duties and Responsibilities

Role Overview

The Supervisor delivers best-in-class engineering services, achieving 100% uptime while meeting Planned Preventative Maintenance (PPM) schedules in line with contractual obligations. This role is responsible for directing effective corrective maintenance, planning for Critical Environment and Risk Management, and driving industry-leading standards. The primary objectives focus on service delivery, quality, and performance that underpin both JLL WPM and JLL's vision for engineering excellence.

This is a key position requiring excellent teamwork, relationship management, and technical skills. You will play a pivotal role within the contract by supporting the wider team with a "one team ethos" while ensuring we deliver our contractual obligations and achieve excellence throughout the exciting journey of this innovative building.

Key Responsibilities

Key Responsibilities

The Supervisor's role is varied and offers the opportunity to work at the forefront of building technology innovation. This position requires developing an in-depth understanding of the BMS Tridium head-end system and DesOps, while driving IoT solutions, building efficiency initiatives, and supporting our commitment to sustainability and wellness standards including WELL and BREEAM certifications.

Service Delivery & Client Management Represent the hard services team and ensure successful site support for all engineering requirements Serve as the main interface with site client teams, developing strong relationships with key clients and stakeholders Cover for the Contract Delivery Manager when required for all technical activities Monitor and interface with clients to carry out all user requirements and requests, ensuring Change Requests are submitted on time and correctly Establish and agree client Service Level Agreements (SLAs), measuring compliance and performance to cover business continuity, customer satisfaction, and communication

Compliance & Quality Assurance Conduct audits in line with JLL WPM and JLL processes Manage compliance upkeep along with site logbooks and Corrigo CAFM System Ensure all Critical Service processes are developed with a common approach and meet client requirements or appropriate SLAs as per contractual obligations Ensure all technical activities are carried out to meet JLL WPM health and safety and client safety requirements Ensure Specialist Service Providers are managed effectively, including confirming worksheets are signed off, quality of work is inspected, and recommendations are swiftly processed

Operations & Maintenance Management Monitor the Planned Preventative Maintenance (PPM) system to achieve 100% uptime Plan, control, and monitor operations and maintenance throughout the building through reporting and audit reviews Maintain the Asset Management Plan and monitor criticality and condition of assets Provide benchmarking of equipment and performance Plan and manage major building shutdowns and critical work events Review plant and system performance, highlighting solutions and progressing Continuous Improvement and appropriate benchmarking programs

Innovation & Sustainability Work with smart systems to drive energy performance optimization Support all agreed ESG outputs and sustainability initiatives Drive building efficiency initiatives aligned with WELL and BREEAM certification standards

Team Leadership & Development Develop and manage the technical team with appropriate skills to meet client requirements Develop and maintain a service team culture focused on improving self-delivery and self-perform capabilities Provide emergency response leadership, managing the on-site team and communications

Tenant & Stakeholder Coordination Manage and support tenant fit-outs, including planning, facilitating, and recording Attend key stakeholder meetings to ensure alignment and successful project delivery

Experience and Qualifications

Experience and Qualifications

Essential Qualifications Recognized apprenticeship, Degree qualification, HNC in Electrical Engineering, or equivalent Minimum of 5 years' experience in engineering services within critical environments and/or new build projects High level of technical awareness within FM and new building environments, including:

• Power & Distribution (LV, MV, HV)

• UPS and emergency electrical generation

• HVAC and cooling systems

Technical Knowledge & Skills Strong understanding of Planned Preventative Maintenance (PPM), Risk Management (RM), and CAFM systems Proficiency with Building Management Systems (BMS) and control systems Experience with smart systems and building technology innovation IT literate with strong digital competency

Leadership & Management Capabilities Proven management and leadership skills with the ability to develop and motivate technical teams Strong organizational skills with a collaborative leadership style Ability to multitask and work autonomously, planning and managing work under time constraints High level of initiative with drive to continuously improve building operations and technology integration

Communication & Interpersonal Skills Excellent written and verbal communication skills Outstanding customer service skills and client-facing abilities Ability to interact effectively with all levels of staff, management, and customers Comfortable working within a team environment while contributing to group success

Personal Attributes Enthusiasm and proactive approach to achieving the highest standard of operation Smart, presentable, and professional appearance Integrity, honesty, and punctuality Collaborative team player who works effectively to achieve common goals Logical thinker with strong troubleshooting and problem-solving capabilities Adaptable and flexible approach to work requirements, willing to embrace technological change Customer-focused with an innovative mindset

Location:

On-site -London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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