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Matchtech Mobility
L1 Support Engineer - SC ClearedMatchtech Mobility • Reading, Berkshire, UK
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L1 Support Engineer - SC Cleared

L1 Support Engineer - SC Cleared

Matchtech Mobility • Reading, Berkshire, UK
30+ days ago
Salary
£360.00 daily
Job type
  • Full-time
Job description

L1 Support Engineer


?? Location: Reading - 5 Days Per Week Onsite
?? Rate: Up to £640 per day (Inside IR35 via Umbrella)
?? Security Clearance: Active SC Clearance Required
?? Contract: Initial Contract Opportunity for 3 months



Security & Eligibility Requirements


Due to the nature of the programme, applicants must:

  • Hold active UK Security Clearance (SC).
  • Be a sole national of one of the following countries:
    • United Kingdom
    • Italy
    • Japan


The Opportunity


We're currently recruiting for an Edgewing L1 Support Engineer to join a secure and fast-paced support environment in Reading. This role is ideal for an experienced first-line support professional with strong customer service skills and a passion for resolving technical issues.
You'll be responsible for providing frontline support, managing incidents and service requests, and ensuring a high-quality user experience within a secure operational environment.



Key Responsibilities

  • Provide Level 1 technical support for end users and customers.
  • Log, manage, and resolve incidents and service requests within agreed SLAs.
  • Perform initial troubleshooting and diagnosis of technical issues.
  • Escalate complex issues to appropriate...
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L1 Support Engineer - SC Cleared • Reading, Berkshire, UK

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