Housing Officer

Housing Officer 10 Week Contract

Location: Sittingbourne Kent

Rate: 25.04 per hour (Umbrella)

Contract: 10 Week Contract

Hours: Full Time

Working Pattern: Hybrid Working Mandatory 2 Days Office-Based with the remainder split between Site Visits and Home Working

Pay: Bi-weekly

Summary

We are seeking a skilled Housing Officer to join our dynamic Housing Management team on a 10-week contract. This role is pivotal in providing exceptional tenancy management services supporting residents in maintaining successful tenancies and ensuring our communities are safe and thriving. The position involves managing a specific area conducting home visits tenancy audits welfare checks and collaborating with internal and external partners to address housing-related issues. The ideal candidate will possess strong housing management experience excellent customer service skills and a proactive approach to community support.

Responsibilities

• Deliver effective and customer-focused housing management services.
  
• Support residents throughout their tenancy lifecycle.
  
• Ensure adherence to tenancy conditions and address breaches.
  
• Provide housing advice and support.
  
• Manage complex tenancy-related cases to resolution.
  
• Conduct home visits tenancy audits and welfare checks.
  
• Promote tenancy sustainment and independent living.
  
• Identify and support residents with complex needs.
  
• Make safeguarding referrals and collaborate with specialist teams.
  
• Conduct neighbourhood and estate inspections.
  
• Address environmental and estate management issues.
  
• Manage Anti-Social Behaviour (ASB) and nuisance cases.
  
• Prepare tenancy enforcement documentation and attend court as needed.
  
• Conduct pre-void inspections and property viewings.
  
• Collaborate with multi-agency partners and attend meetings.
  
• Ensure health and safety compliance within homes.
  
• Support income collection and assist residents with financial difficulties.
  

Requirements

Requirements:

• Previous experience in a Housing Officer or Housing Management role.
  
• Experience managing tenancy-related issues and delivering housing services.
  
• Knowledge of housing management legislation and tenancy enforcement.
  
• Experience with home visits tenancy audits and welfare checks.
  
• Ability to work with vulnerable residents and make safeguarding referrals.
  
• Strong customer service and case management skills.
  
• Excellent communication and stakeholder engagement abilities.
  
• Ability to work independently and manage a diverse workload.
  
• Full UK Driving Licence and access to a vehicle or efficient travel capability.
  

Desirable Requirements

• Housing qualification or willingness to pursue one.
  
• Experience in Housing Association or Social Housing.
  
• Experience attending court and preparing enforcement documentation.
  
• Experience managing ASB cases.
  
• Knowledge of safeguarding tenancy fraud and neighbourhood management.
  

Working Environment

• Hybrid working arrangement with mandatory 2 days per week office-based.
  
• Remaining time split between home working and estate/resident visits.
  
• Regular travel across neighbourhoods and housing schemes.
  
• Occasional evening and weekend work may be required.
  

Whats on Offer

• 25.04 per hour (Umbrella)
  
• 10 Week Contract
  
• Location: Sittingbourne Kent
  
• Hybrid Working
  
• Bi-weekly Pay
  
• Opportunity to work with a leading Housing Association
  
• Varied and rewarding frontline housing management role
  

Applications are particularly welcomed from candidates with experience in Housing Management Tenancy Management Neighbourhood Housing Estate Management Resident Services Anti-Social Behaviour Housing Advice Tenancy Sustainment or Social Housing environments.

Required Skills:

Experience Essential Experience assessing homelessness applications. Experience making homelessness decisions and recommendations. Experience working with rough sleepers and vulnerable individuals. Experience undertaking housing needs assessments. Experience delivering housing advice and homelessness prevention services. Experience managing complex caseloads. Experience working in a target-driven and high-pressure environment. Experience working with outreach teams and external partners. Experience handling customer complaints enquiries and difficult situations. Desirable Previous Local Authority homelessness experience. Experience within a Rough Sleeping Team or Homeless Prevention Service. Experience assessing temporary accommodation needs. Experience working with supported housing providers. Skills & Competencies Essential Excellent communication and interpersonal skills. Strong assessment and investigation skills. Ability to interpret and apply housing legislation. Strong negotiation and mediation skills. Excellent case management and organisational skills. Ability to manage competing priorities and deadlines. Strong report-writing and record-keeping skills. Ability to work independently and as part of a multidisciplinary team. Good IT skills with experience using housing management systems. Additional Information Job Title: Housing Advisor Rough Sleepers This is a 3-month temporary contract Rate: 30.67 per hour (Umbrella) Location: Lambeth London Hybrid working minimum 2 office days per week Pay is provided on a bi-weekly basis Experience assessing homelessness applications under Part VII of the Housing Act 1996 is essential Experience making Section 193 Main Duty decisions is essential Experience working with rough sleepers is essential Previous Local Authority homelessness experience is highly desirable Experience working alongside outreach services and partner organisations is highly desirable

Employment Type : Full Time
Experience: years
Vacancy: 1