Intervention Claims Handler

Everyone has a voice in this firm and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company’s success ensures they keep true to their ethos.

Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client’s third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process.

The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry.

With roots firmly in repair, construction and insurance industries, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.

They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.

Intervention Division:

Intervention Claims Handler– Exciting Progression

Our client is looking to recruit a positive professional with excellent communication and investigative skills, looking to establish a permanent career within their Intervention team and be part of the exciting future of this organisation.

This division is key to the business, the team are responsible for starting the journey of their clients’ case.

As a member of this team, you will be allocated cases to manage, dealing with a range of different clients.

You will be required to investigate each case and ensure you have all the data correct, this will involve communication with the client, being able to listen and ask the right questions.

It will also be your responsibility to decide which members of other teams will need to be allocated work and who you need to communicate with. You will keep track on each case until completion and eventually follow up with a call where the NPS (Net Promotor Score) is managed with emphasis on exceptional customer service.

If you are looking for a challenging business focused role that requires excellent attention to detail and offers variety, progression routes and training with a dynamic environment this is a role to be considered.

PERSON SPECIFICATION:

• Proven client/customer focused experience in an office environment
• Experience within claims/insurance - desirable
• Ability to investigate and actively listen
• The ability to work when required in a fast -paced environment
• Emotionally intelligent
• Experience dealing with customers over the telephone
• Strong written communication
• Ability to work to deadlines
• Personable and approachable
• Ability to communicate effectively on all levels
• Excellent attention to detail
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload as well as add real value to the team

HOURS OF WORK: 8.45 – 5.00pm Monday to Friday with a break for lunch

Hybid - Working from home 2 days a week following probation peiod

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

BENEFITS:

• Excellent progression.
• Company pension which increases with time served
• An industry leading maternity policy
• £500 wellbeing payment at annual review
• Loyalty bonus at milestone years
• Support to continue training and paid for professional qualifications
• Access to a Rising Stars programme and equal support for mental and physical wellbeing.
• Company events