One YMCA’s Family Support Services help children and families get the best possible start in life. Through our Best Start Family Hubs, we provide accessible, joined-up support that builds resilience, strengthens communities and helps families access the right support at the right time.
About the Role: We are looking for a compassionate and proactive Family Navigator to support families experiencing vulnerability, disadvantage or complex challenges. Acting as a trusted point of contact, you will help families access services, navigate local systems and build the confidence and resilience needed to thrive.
You will:
• Build trusted relationships with families and provide ongoing support and guidance.
• Help families access health, early help and community services.
• Identify needs early and provide timely interventions to prevent escalation.
• Work closely with partner agencies to coordinate support and improve outcomes.
• Maintain a visible presence within Best Start Family Hubs and community settings.
• Keep accurate records and contribute to service improvement and family engagement.
Requirements: You will have significant experience working with children and families within family support, health, social care or community settings, with a strong understanding of safeguarding and multi-agency working. You will have excellent communication, relationship-building and organisational skills, alongside a Level 4 qualification (or equivalent relevant experience) in a related field. A full UK driving licence and access to a vehicle for work purposes are essential.
Based at Broadwater Family Centre in Stevenage, this front-facing role within the Best Start Family Hub requires a full UK driving licence and access to a vehicle for work travel. You will support families experiencing disadvantage, vulnerability, or complex needs by providing information, guidance, and a consistent point of contact to help them access the right support at the right time. This fixed-term role runs until March 2029 (internal candidates will be seconded). If you’re passionate about improving outcomes for children and families across Hertfordshire, we’d love to hear from you!
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
This is a Full Time role.
Hours per week: 37.5
Working Pattern: Monday to Friday
Family Navigator • Stevenage, UK
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